Ana Alvarez Email & Phone Number

Arlington, Virginia, United States

• Collaborate with health services organizations to support their work in the areas of program design and development, strategic planning, stakeholder engagement and project management. Selected engagements:
• Provided subject matter expertise on health system dynamics for a federal agency.
• Facilitated stakeholder engagement for the strategic plan of a healthcare delivery organization.
• Analyzed competitor business models for members of a trade organization.
• Conducted focus groups to inform program development at federal and non-profit organizations.
• Led a review of environmental sustainability practices in a health industry subsector, including developing recommendations for organizations wishing to advance these efforts.

• Lead recruitment of new Board members.
• Identify new organizational priorities in partnership with organizational leadership.
• Cultivate relationships and advocate on behalf of AFC to external stakeholders including state legislators and county leaders.

Appointed by the Arlington County Board as the County's representative to the Health Systems Agency of Northern Virginia (HSANV) Board for a three-year term. HSANV is a non-profit organization that works toward the balanced and orderly development of health care facilities and services in the region through planning-based Certificate of Public Need (COPN).

• Operations
• Redesigned and implemented new recruiting process to streamline hiring, and decrease time to fill vacancies.
• Represented division in system-wide working groups including patient safety, patient portal implementation, emergency planning, and facility activation amongst others.
• Acted as interim leader for urgent care facilities during staffing gaps providing physicians and associates with a resource to raise concerns and handle issues.

Washington D.C. Metro Area

• Program Development and Management
• Managed operations for 15 medical specialties including growth opportunities, financial stability, performance improvement, and patient experience.
• Managed hiring for Lafayette Centre, the largest non-hospital complex in MedStar, comprised of 2 large buildings in DC. Recruited, interviewed, and hired 60+ employees based on qualifications and cultural fit.
• Managed pre-opening, opening, and operation of 90,000 square foot, $40M medical center leading a 5-member team with over 160 associates and physicians. Relationship and Change Management
• Developed relationships with administrators, head physicians, IT, HR, finance and marketing departments to gain buy-in, resources, and support for a new capital project.
• Analyzed program needs in a variety of markets including a business district and retirement community.

Washington D.C. Metro Area

• Patient Satisfaction
• Led Leisure World to 43% improved financial performance in 2 years and increased patient satisfaction scores by 20 points in 9 months.
• Managed financial performance and patient satisfaction for mid-size outpatient center with 12 specialties and 30 providers.
• Liaised between MedStar Health and Leisure World Community including negotiating overall management agreement and providing quarterly reports to Board and community on overall performance and patient satisfaction.

Columbia, Maryland

• Program Support
• Provided project support to MedStar’s corporate executive leadership team, including the health system CEO.
• Collaborated on the launch of MedStar’s population health initiative and employee health plan focused on 5,000 individuals.

Greater Los Angeles Area

• Grant and Program Management
• Wrote and managed $2.9M+ in grant proposals. Implemented grants and wrote progress & final reports.
• Developed and managed programs, analyzed data, and reported on health service initiatives on behalf of public and private sector clients.
• Implemented use of mobile diagnostic service resulting in a reduction of wait times for cardiac diagnostics from 6 months to 2 weeks.
• Supervised care managers with heavy caseloads and developed relationships with community clinics, social service agencies, transportation entities, and shelters to provide services.

Greater Los Angeles Area

• Partnerships and Community Outreach
• Managed public-private partnerships between LAC & USC Medical Centers with 12+ community clinics to provide better and more comprehensive care.
• Worked to secure participation of local community health centers in research study to reduce depression rates in vulnerable populations.
• Produced monthly reports to track progress and review initiatives.
• Created screening tools to identify candidates for network’s care management program.

Master Of Healthcare Administration

Graduate Student Consultant - Duke Medicine Outpatient Faculty Clinics Administrative Intern - Johns Hopkins Medicine Division of.

Bachelor Of Science, Gerontology