Carlos Alvarez Email & Phone Number

Buenos Aires Province, Argentina

United States

Managing users and tools in Office 365.Managing Active Directory.License assignment.Creating SharePoint and Planner for each department.Creating mailboxes, shared mailboxes, and delegating mailboxes.Supporting Exchange, OneDrive, Microsoft Teams, Planner, Lists, Bookings, SharePoint, and Active Directory.Managing the Azure tenant, its subscriptions, billing profiles, and resources.Deployment of virtual machines, virtual networks, and Azure Virtual Desktop.Creating budgets for efficient resource usage.Tasks and automations for resource auto-start and auto-shutdown.User support.

Buenos Aires

Offering solutions to small businesses and freelancers:Azure Virtual MachinesMicrosoft LicensesAutomations

Buenos Aires

As a microinformatics analyst for Prosegur, I had the responsibility of reviewing the tickets generated in the HP Service Manager, resolving on-site or remote connection the ones assigned to me, and reassigning them to the on-site support team in Colombia, Peru, and Mexico if necessary. I made sure to constantly follow up on the tickets, contacting users to verify that the incident resolution was effective and met the high ethical and professional standards demanded by the company.As a technician, I provided remote support to users located in remote areas using Ultra VNC or Dameware. I also provided on-site support to plant users, conducting relevant diagnostics and troubleshooting as needed. I was responsible for equipment inventory, repair, installation of new equipment, and uploading equipment to the corporate domain. I configured corporate email on smartphones, installed IP phones, and configured VPN profiles. Additionally, I managed users and devices in Active Directory and provided support for Office 365 and Windows Exchange Service.During my time at the company, I also covered night shifts at the Network Operation Center, where I monitored the status of servers, switches, and routers to ensure the stability of critical services.

Buenos Aires

As a Help Desk support, I've been responsible for providing technical assistance to users daily, effectively identifying reported issues and creating a tracking ticket. I've addressed software, operating system, application, navigation, Exchange, and other issues through remote resolution or phone guidance, consistently meeting established quality and response time standards. If the problem couldn't be resolved remotely, I've managed ticket escalation to the relevant department to ensure effective resolution