Ignacio Alvarez

Ignacio Alvarez Email and Phone Number

Partner Operations | Program Management - CSPO® CSM® | eCommerce | Payments | Insurance
Ignacio Alvarez's Location
Miami, Florida, United States, United States
Ignacio Alvarez's Contact Details
About Ignacio Alvarez

Experienced in spearheading client operations and program management, specializing in client-centric solutions, problem-solving, client implementations and enablement. Proven track record in orchestrating partner operations, devising and executing innovative processes improvements fostering customer success. Proficient in cultivating robust relationships and promoting cross-functional collaboration. Expert at streamlining operations, resolving challenges, and aligning global solutions to local requirements and client needs. Passionate about driving business success through client-focused strategies and effective problem-solving and change management methodologies.

Ignacio Alvarez's Current Company Details

Partner Operations | Program Management - CSPO® CSM® | eCommerce | Payments | Insurance
Ignacio Alvarez Work Experience Details
  • Meta
    Program Manager - Commerce Seller Experience
    Meta Jan 2022 - Jul 2023
    Remote
    Managed a program to leverage internal and external data to improve merchant satisfaction, optimize experience and accelerate product availability for +10K premium set of merchant sellers.- Led a strategic program leveraging data insights to enhance merchant satisfaction and drive revenue growth.- Implemented a data-driven dashboard to measure merchant satisfaction, resulting in significant increases in platform revenue.
    View
  • Chubb
    Avp Agency Program Management - Latin America
    Chubb May 2017 - Jun 2021
    Miami/Fort Lauderdale Area
    Reporting to the SVP of Personal Lines & Agency, led a strategic regional initiative to implement a digital sales platform tailored for external partners throughout 5 Latin American countries. Collaborated closely with product, engineering, and operations teams to ensure seamless execution.- Customized the market-facing platform to comply with local regulatory requirements, including taxes, operations and processes.- Implemented a CRM platform (MS Dynamics) to optimize agency performance and sales targets in. LATAM.
    View
  • Aig
    Transformation Services Director
    Aig Nov 2013 - May 2017
    Miami/Fort Lauderdale Area
    Reporting to the SVP of Claims, managed the implementation of new process optimization and organizational designs across all Claims in 9 Latin America countries. - Implemented a change management strategy and controls to ensure smooth transitions, particularly regarding the optimization of spans of control, impacting over 500 employees.- Implemented two workstreams of the Claims Target Operating Model in LATAM delivering double-digit cost-benefits for the region.
    View
  • Western Union
    Director Of Operations
    Western Union Jul 2008 - Dec 2012
    Miami, Florida, United States
    Reporting to VP of Operations, assembled and directed a high-performing client operations team, orchestrating seamless collaboration across product, engineering, finance, legal, and compliance departments to drive revenue-generating initiatives across 30+ partners in Latin America.- Demonstrated expertise in change management, expertly identifying, communicating, and mitigating operational risks while ensuring business continuity and customer success.- Engineered a remarkable 200% increase in transaction volume by streamlining processes and pioneering an electronic affidavit compliant with OFAC regulations for transactions from the US to Cuba.- Delivered tailored training programs for sizable cohorts of customer service representatives, leveraging extensive experience to optimize performance and customer satisfaction.
    View
  • Western Union
    Senior Regional Operations Manager
    Western Union Jan 2002 - Jul 2008
    Miami, Florida, United States
    Spearheaded operational projects in collaboration with client partners on both global and regional scales, facilitating frictionless payments and money transfers.- Designed and executed a tailored gateway implementation enabling cross-border payments.- Orchestrated the seamless upgrade of the operating system in more than 2,500 locations in Mexico and provided user training to over 7,000 customer service representatives. - Innovated a mapping model and reporting tool to pinpoint opportunities for network expansion, leading to an 18% increase in point-of-sale growth.
    View
  • American Express
    Quality Assurance Operations Leader
    American Express Jan 1997 - Jan 2002
    Mexico City Area, Mexico
    Responsible for upholding company values through leadership of a team tasked with call monitoring and offering coaching and feedback to call center operators across various customer touch points, including credit, collections, fraud control, authorizations, new accounts, and merchant services.- Created and implemented a customer service quality and compliance monitoring, coaching and feedback program for more than 350 agents, achieving the National Quality Award in 2001.- Expanded monitoring and mentoring program including Amex Bank, Travel, and Card Sales covering all customer touch points and end to end processes
    View

Ignacio Alvarez Skills

Leadership Management Business Development Operations Management Business Strategy Process Improvement Risk Management Strategic Planning Banking Financial Services Payments Strategy Business Planning Business Analysis Team Building Training Outsourcing Vendor Management Cross Functional Team Leadership Team Leadership Six Sigma New Business Development Business Process Improvement Integration Coaching Product Management Call Centers Credit Cards Team Management Strategic Partnerships Financial Analysis Quality Assurance Aml Executive Management Forecasting Change Management Negotiation Crm International Business Project Management Competitive Analysis P&l Management Program Management Call Center Analysis Budgets Pricing Sales Mobile Payments Customer Relationship Management

Ignacio Alvarez Education Details

Frequently Asked Questions about Ignacio Alvarez

What is Ignacio Alvarez's role at the current company?

Ignacio Alvarez's current role is Partner Operations | Program Management - CSPO® CSM® | eCommerce | Payments | Insurance.

What is Ignacio Alvarez's email address?

Ignacio Alvarez's email address is ia****@****bbfs.nl

What schools did Ignacio Alvarez attend?

Ignacio Alvarez attended Universidad Anahuac.

What are some of Ignacio Alvarez's interests?

Ignacio Alvarez has interest in Christianity, Cooking, Collecting Antiques, Electronics, Nascar, Home Improvement, Reading, Gourmet Cooking, Sports, Music.

What skills is Ignacio Alvarez known for?

Ignacio Alvarez has skills like Leadership, Management, Business Development, Operations Management, Business Strategy, Process Improvement, Risk Management, Strategic Planning, Banking, Financial Services, Payments, Strategy.

Not the Ignacio Alvarez you were looking for?

View similar profiles

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.