- Ensure the team has the correct resources and eliminate any blockers to tasks - Provide architectural guidance in the design of our cloud environment (Google Cloud Platform) - Act as a liaison to other departments in the Office of Data and Technology - Guide solving technical problems and create mentoring opportunities - Perform project management functions on technical initiatives - Keep tickets organized and current so that work continues to flow - Create and analyze metrics to improve processes and procedures - Monitor and improve the performance and availability of our environmentsABOUT BENEFITS DATA TRUSTBDT is a community of about 350 team members dedicated to helping eligible people receive dignified assistance to access benefits today, while modernizing systems for tomorrow. Together with a national network of government agencies and other partners, we streamline public benefits systems and directly connect eligible families and individuals to programs that help pay for food, healthcare, housing, and more. A nonprofit since 2005, BDT has secured more than $7.5 billion in benefits for households across the country, building pathways to economic mobility and a more equitable future. A proud recipient of a 2021 Top Workplaces USA Award.

- Endpoint Manager/Intune/Autopilot- Business Continuity/Disaster Recovery- Agile Method for Project Management, milestones, infrastructure improvement- Azure Active Directory/Exchange- Backup & Recovery- Universal PrintABOUT T-REX SOLUTIONST-Rex Solutions provides system integration and development, cloud adoption, cybersecurity, data analytics, and mission critical services, across numerous US Federal government agencies and programs.250+ Employees, $200M+ Annual Revenue.

- Worked on government/Federal agency (Federal Energy Regulatory Commission (FERC))'s network. - Managed and maintain mixed server/virtual machine environment (Windows/Linux), ensuring 99.9% or better uptime. Evaluate, monitor and enhance IT infrastructure with an emphasis on availability, reliability, scalability, security, data confidentiality and system integrity. - Ensured that all server hardware, operating systems, software and procedures aligned with organizational standards. - Acted as escalation point for troubleshooting advanced network/systems issues; consistently provide issue-resolution scores by providing excellent service to internal and external customers. - Provided daily operational support for Microsoft Windows operating systems and applications. - Assisted in identifying incidents, diagnosing, and resolving application problems. -Collaborate with the Security team to identify and remediate application and operating system vulnerabilities. - Develop and maintain standards and procedures for applications across a complex computing infrastructure. - Point of contact for application vendors and coordinate vendor support for any problems escalated from support areas. - Responsible for developing and maintaining comprehensive documentation for multiple environments. - Monitor application and operating system performance and analyze and document problems. - Participate in capacity planning, performance discussions, and assist in the development and execution of disaster recovery exercises. - Review problems to understand root causes of issues and ensure proper fixes are implemented.

Ensure all levels of messaging is operational 24/7/365 to all associates globally in offices on several continents with high availability and failover as close to the Five 9s as possible including mailboxes in the Cloud, mobile devices, OWA, Instant Messaging, Citrix, and Outlook clients while responsible for many other aspects of network operability including backup, security, over 100 servers across 3 data centers, storage, file transfers, and more for a Fortune 500 publicly-traded corporation with “Best in Class” 5-star hotel properties worldwide.ABOUT HOST HOTELS & RESORTSGlobal S&P 500 and Fortune 500 company, the largest lodging REIT (real estate investment trust), and one of the largest owners of luxury and upper-upscale hotels.250+ employees in Amsterdam, Brazil, Germany, London, Singapore and the United States. $1.6B+ Revenue

Provided Tier 3 senior engineer support to clients in the Metro D.C. area, implemented & supported network solutions including firewall, NAS, Active Directory, advanced Exchange, VMware Physical to Virtual server conversion, BlackBerry Enterprise Server, and other network and server environment issues.