Alvaro M. Email and Phone Number

Oversee the overall IT operations, including managing the IT team, infrastructure, and systems. Responsible for strategic planning, implementation of technology solutions, and ensuring the efficiency and security of IT services. Lead projects to upgrade and enhance company technology, streamline processes, and support business goals. Collaborate with various departments to align IT initiatives with organizational objectives and drive innovation.

Oversaw the overall IT operations, including managing the IT team, infrastructure, and systems. Responsible for strategic planning, implementation of technology solutions, and ensuring the efficiency and security of IT services. Led projects to upgrade and enhance company technology, streamline processes, and support business goals. Collaborated with various departments to align IT initiatives with organizational objectives and drive innovation.Support for corporate and branch office on internal hardware and software needs. Maintaining all internal network, operating systems, and hardware remain PCI Complaint.

Provided round-the-clock onsite support for point of sale systems, network infrastructure, terminal repairs, and system administration for various commercial establishments across the Ft. Lauderdale, South Dade, and Key Largo areas.

As the Support and Diagnostic Manager at Origin PC, I led a team responsible for providing high-quality technical support and diagnostics for gaming desktops and laptops. My key responsibilities included overseeing the phone support team, ensuring efficient handling of customer inquiries, and managing the workflow of inbound repairs to guarantee timely and accurate troubleshooting.