Alvaro Rivera

Alvaro Rivera Email and Phone Number

Founder and Owner Uplink Outsourcing @ Uplink Outsourcing
Bogotá, Bogota, CO
Alvaro Rivera's Location
Bogota, D.C., Capital District, Colombia, Colombia
Alvaro Rivera's Contact Details

Alvaro Rivera personal email

n/a
About Alvaro Rivera

I am the founder and Owner of Uplink Group LLC and CXTBPO, both companies dedicated to providing top-tier Business Process Outsourcing (BPO) services. Working closely with our exceptional team to ensure that we consistently deliver value to our clients.My primary focus is on helping our clients excel in their businesses. At Uplink and CXT we take pride in being more than just service providers; we are your partners in growth and success. We understand the unique challenges of various industries, including home improvement, property management, fintech, retail, and e-commerce, and tailor our services to meet those specific needs.As a Lean Six Sigma Black Belt and an expert in project management, I employ a data-driven approach to optimize processes and enhance efficiency. My goal is to empower our clients to achieve the highest levels of performance and profitability. We're not just a BPO provider; we're your strategic ally.I am always eager to lend a helping hand. If you or your organization need assistance or guidance, don't hesitate to reach out. Collaboratively, we can explore opportunities for growth, innovation, and excellence. Let's work together to drive success in your industry. Connecting with professionals like you is my passion and privilege.

Alvaro Rivera's Current Company Details
Uplink Outsourcing

Uplink Outsourcing

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Founder and Owner Uplink Outsourcing
Bogotá, Bogota, CO
Alvaro Rivera Work Experience Details
  • Uplink Outsourcing
    Founder And Owner Uplink Outsourcing
    Uplink Outsourcing
    Bogotá, Bogota, Co
  • Cxt Bpo
    Chief Executive Officer
    Cxt Bpo Oct 2024 - Present
  • Uplink Outsourcing
    Founder & Owner Uplink Outsourcing
    Uplink Outsourcing Apr 2022 - Present
    Clearwater , Fl, Us
  • Teleperformance
    Senior Director Of Operations
    Teleperformance Jan 2021 - Mar 2023
    Paris, Île-De-France, Fr
  • Call Center University
    Ceo
    Call Center University May 2020 - Dec 2020
  • Onelink
    Director Of Operations
    Onelink Oct 2020 - Nov 2020
  • Opticall Bpo
    Manager Of Business Development And Innovations
    Opticall Bpo Jan 2019 - May 2020
    Managua, Ni
  • Opticall Bpo
    Business Intelligence And Continuous Improvement Manager
    Opticall Bpo Apr 2018 - Jan 2019
    Managua, Ni
  • Opticall Bpo
    Business Intelligence Manager
    Opticall Bpo Dec 2016 - Apr 2018
    Managua, Ni
    Currently working for Stanton Optical, leading processes implementation, reviewing performance and designing action plans to drive results. In charge of creating processes that allow us to execute, measure and improve our performance to achieve our goals
  • Sitel
    Regional Process Improvement Program Manager
    Sitel Jul 2016 - Dec 2016
    Miami, Fl, Us
  • Sitel
    Process Improvement Project Manager
    Sitel Feb 2012 - Jul 2016
    Miami, Fl, Us
    Work for SITEL in Managua nicaragua, as a process improvement Project mánager using lean/six Sigma metodology. Over a million dollars in savings on the projects I have handle.Great knowledge on Excel and statistics.
  • Sitel
    Workforce Analyst
    Sitel Mar 2011 - Feb 2012
    Miami, Fl, Us
  • Sitel
    Sales Agent
    Sitel Dec 2010 - Mar 2011
    Miami, Fl, Us

Alvaro Rivera Skills

Process Improvement Microsoft Excel Statistics Six Sigma Team Leadership Customer Service Management Project Management Strategic Planning Team Management Call Centers Outsourcing Leadership Customer Satisfaction Negotiation Performance Management Customer Experience Change Management Business Strategy Business Process Improvement Contact Centers Business Process Outsourcing Team Building Operations Management Training Coaching Teamwork Customer Relationship Management Wrike Icims Jira Smartsheet Google Sheets Visio Recruiting Analytical Skills Analytics

Alvaro Rivera Education Details

  • Villanova University
    Villanova University
    Process Improvement
  • Ucc
    Ucc
    Postgrad In Quality Management
  • Ucc
    Ucc
    Engineering
  • Instituto Loyola
    Instituto Loyola
  • French Alliance
    French Alliance
    Languages
  • Ans
    Ans
    Languages

Frequently Asked Questions about Alvaro Rivera

What company does Alvaro Rivera work for?

Alvaro Rivera works for Uplink Outsourcing

What is Alvaro Rivera's role at the current company?

Alvaro Rivera's current role is Founder and Owner Uplink Outsourcing.

What is Alvaro Rivera's email address?

Alvaro Rivera's email address is al****@****tel.com

What schools did Alvaro Rivera attend?

Alvaro Rivera attended Villanova University, Ucc, Ucc, Instituto Loyola, French Alliance, Ans.

What skills is Alvaro Rivera known for?

Alvaro Rivera has skills like Process Improvement, Microsoft Excel, Statistics, Six Sigma, Team Leadership, Customer Service, Management, Project Management, Strategic Planning, Team Management, Call Centers, Outsourcing.

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