Oversees, manages, and directs the City's Risk Management Program, which consists of General Liability, Insurance, Workers' Compensation, and Environmental Health & Safety. Provides administrative direction over the City’s self-insurance programs for the identification, evaluation, and elimination or reduction of risks and liabilities; analyzes proposed City programs and projects for potential liabilities and makes related recommendations; acts as liaison to various consulting agencies retained to provide medical, legal and investigative services; oversees the investigation and processing of City claims for damages against individuals and other agencies; analyzes, recommends, and monitors monetary reserves for claims adjudication; provides expert analysis and advice on matters of risk management, including the review of proposed legislation and court decisions; participates in the review of proposed disability retirements; coordinates safety with other elements of the personnel management program.

Administer assigned claims (Medical Only (MO), Indemnity, Future Medical (FM) and litigated claims) filed against the City's Self-Insured and Self-Administered Workers' Compensation Program; performs a variety of advanced clerical and basic administrative duties in connection with the administration of the City’s Workers’ Compensation Program, including, but not limited to New Loss Setup, First Response of Injury (FROI) and Subsequent Response of Injury (SROI), Centers for Medicare and Medicaid Services (CMS), Insurance Services Office (ISO), lost time, and accounts payable (AP) reporting, and check processing; to follow established protocols to ensure that claims are handled in the most effective way while delivering a customer-centric claims service; and perform related work as required. Advocates for injured workers to ensure they receive proper and justified care afforded to them per the State of California while managing an aggressive return to work program

Oversaw the City's general liability and insurance programs, successfully implemented necessary changes and improvements. Annual audit results demonstrated that my claim adjudication handling surpasses industry standards and expectations. Through skillful communication and strategic planning, achieved influential outcomes for the City in multiple small claims court trials, successfully defending and prevailing in each case. Utilizing careful negotiation techniques, crafted fair settlements benefiting all parties involved, thereby averting costly litigation and mitigating risk exposure