Alvaro Abila Email & Phone Number

Rockwall, Texas, United States

Responsible for day to day administrative support for Human ResourcesAnswer incoming calls and takes messagesCollecting/Reviews/Distribution and, if appropriate, responds to HR mailHandle sensitive information in a confidential mannerassist in payroll Excellent time management and organized skills and the ability to prioritize workAttention to detail and problem solvingProficiency in Microsoft OfficeOver 10 years of HR admin experience through the US ARMY

Wylie, Texas

Ranked in top 3 out of 35 representatives in Southern West Region sell well over $3.3 Million in a 11 month time period• Addressed customer questions and concerns regarding products prices and availability.• Consistently secured new accounts resulting in a 30% increase in year over year revenue.• Created an inviting shopping experience using FIRST behaviors by greeting all customers in a polite, professional and positive manner• Managed contractors portfolios; remained knowledge about my assigned accounts business and upcoming projects• Communicated sales promotions to customers to grow average customer account size by 10%• Quote prices credit terms and other bid specifications• Shipped special orders to customers to fulfill phone and online orders• Met and exceeded sales targets on consistent basis• Earned Employee of the Month four times for total sales and high customer service standards• Completed customer purchases while maintaining high accuracy and confidentiality• Managed customer transactions in POS (Point of Sale) system• Upheld department productivity and associate contribution standards on a regular basis

Wylie Tx

Service Department Supervisor responsible for overseeing the customer service and order fulfilment operations Balance the responsibilities of ensuring a positive customer experience with education and ensuring that the service department associates are closely following their designated process, behaviors and expectationsEnsure Service Department associates are inviting customers to check out and return merchandise at the service desk department when possible to enhance the customer experience and bring down lines.Ensure all Service Department associates are answering and responding to customer phone calls and inquires quickly, accurately and professionally.Provides leadership by driving a culture of customer service and sales through learning, coaching and teachingEducated associates on the order fulfilment programs, featuring, benefits, and how to use themUtilized Service Departments to manage checkouts and returns as neededDeveloped and managed direct reports by discussing a weekly game plane and providing feedbackIndependently delegated and assigned task to direct reportsEnsured weekly accuracy reports were completed for the Monthly Operations Review (MOR)Ensured MOR reports were completed.Ensured the Special Order On hands report was accurate and completed in a monthly basis.Responsible for assisting customers with their inquiries and demands relying on in-depth knowledge of products that helps in describing, explaining uses, operation and proper way of handling merchandiseEnforcing standards to help reach customer service goals and raise overall metricsOrganizes and monitored the delivery schedule and works with drivers and/or Third Party Logistics to ensure that it is followed and that the customer's needs are metSupervised team and delegating tasks to ensure all orders were fulfilled in a timely manner for 100% customer satisfactionCoordinated Logistics for Loading and unloading delivery trucks via fork lift promptly due to time limits

Wylie Texas

• Order Fulfilment and Assistant Delivery Will Call Coordinator (DWCC) responsible for coordinating the assembly and fulfillment of deliveries and will calls, working with the dedicated associates such as pullers, and loaders•Organizes and monitored the delivery schedule and works with drivers and/or Third Party Logistics to ensure that it is followed and that the customer's needs are met•Supervised team and delegating tasks to ensure all orders were fulfilled in a timely manner for 100% customer satisfaction•Coordinated Logistics for Loading and unloading delivery trucks via fork lift promptly due to time limits•Expert on all lift equipment including reach truck, Seat down forklift, Order Picker truck, slip truck, and electric pallet jack•Responsible for updating customer orders in ESVS and closing out order in a timely manner•Report to Warehouse Manager/Warehouse Management team •Receive and checking incoming pick tickets•Locate product using technology•Building pallets with orders and position them to loading docks•Wrapping and securing orders before loading them in trucks•Re-stock inventory manually or with warehouse equipment•Inbound functions include receiving, placement and put away of product•Conducted inventories on cycle counts, merchandise to ensure that all products were available for customers, and records management and report malfunctions•Processed Special orders and ensured that all product was scheduled for delivery to customer residence

Savannah, Georgia Area

Planned, directed, supervised and managed the full spectrum of Human Resources competencies for over 1,000 employeesConstantly sought after by executive leadership to provide expert counsel on civilian and military personnel management actions, performance appraisals, and position description developmentPrepared, transcribes, proofreads and/or completes various correspondence and reports using MS Office programs PowerPoint, Word, and Excel to higher echelon’sReviewed all quarterly and yearly evaluation reports and awards for errors with 99.7% accuracy, resulting in 99% evaluation report timeliness ratingCoordinated with higher and external agencies to resolve interagency conflicts, answer inquiries, and conflicting issues and concerns affecting readiness, funding, and operationsCompiles administrative and statistical data pertaining to company operations; consolidates data; enters data into computer; prepares and distributes reportsProvided clerical and administrative support to middle and senior level management including providing customer service, answering phones, handling scheduling concerns, and completing office correspondence within governing guidelinesAdvised managers on organizational policy matters such as equal employment opportunity and sexual harassment, and recommend needed changesPlanned and coordinated administrative human resource operations for an Aviation Battalion organization with 900+ personnel. Advised senior manage on non-clinical administrative functions. Maintained personnel records, requisitioning, reassignments, promotions, mail, performance reports and awardsManaged the accountability and maintenance of $300K in organization equipment with 0 loss, resulting in a 5% reduction of fraud, waste and abusePurchased and maintained office supplies, inventories and being careful to adhere to budgeting practices

Sierra Vista, Arizona

The squad leader or platoon sergeant serves as the first line supervisor to the Soldier and the link to Command. The SL/PSG is responsible for facilitating the resolution of administrative issues and helps guide the Soldier through the WTU process, while enforcing military standards. Download the Squad Leader fact sheet for more information. Specific responsibilities include:Tracking the completion of the Soldiers’ transition goals established during the CTP Scrimmage.Having daily, weekly, monthly and quarterly CTP progress counseling with their Soldiers to determine status of transition progress.Tracking a Soldier’s accountability by using standard reporting requirements (automated CTP (aCTP) dashboard, manual CTP data calls, Medical Operational Data System (MODS), etc).De-conflicting Soldier’s appointments schedule and ensuring he/she has the information needed to succeed in his/her individual CTP.Ensuring that the Soldier completes no less than five hours of adaptive reconditioning activities per week.Ensuring Soldiers attend all formations conducted by the company, platoon, or squad (only exceptions are those Soldiers who have “no formation” annotated on their profile DA 3349 or who have approval not to attend from their chain of command prior to formation).Ensuring Soldiers are at their assigned place of duty for the week and contacting each work site supervisor monthly to assess the Soldier’s work performance and participation.Escorting each new WTU Soldier and his/her Family to the Soldier and Family Assistance Center (SFAC) within the first 30 days of arrival at a WTU.Counseling Soldiers on their performance, reviewing the aCTP Self-Assessment, discussing Community Care Unit (CCU) eligibility (if appropriate), and documenting the counseling on a development counseling form.

Fort Cambell Kentucky

Fort Carson Colorado

South Korea

Master Of Science (M.Sc.), Criminal Justice, 3.5

Bachelor Of Applied Science (B.A.Sc.), Criminal Justice, 3.1

Associate Of Science (A.S.), Criminal Justice And Corrections