Álvaro Adolfo Email & Phone Number

Belas, Luanda Province, Angola

• Experience in negotiating complex IT contracts with business clients, ensuring favorable terms and customized solutions.• I coordinated IT sales projects from the proposal phase to implementation, ensuring on-time and budget delivery.• Creation of detailed technical and commercial proposals that highlighted the benefits of the IT solutions offered by the company.• I organized and conducted training sessions on IT products for the sales team, ensuring a deep knowledge of the solutions offered.• Representation of the company in technology fairs and industry events, promoting our IT solutions and strengthening the brand.• Use of CRM systems to track leads, opportunities and sales activities, ensuring effective customer visibility and tracking.• Establishing strategic partnerships with other IT vendors and system integrators, expanding our solution portfolio and reaching new markets.• I coordinate sales activities.• I analyze the performance of the teams, aiming to achieve the established objectives.• Track after-sales processes, delivery times and payments and participate in defining the sales strategy.• Meeting with clients for analysis and prospecting companies.Competencies: Decision and Problem Solving; Readiness; Organization and Planning; Verbal Communication, Forward Thinking, Analyses strategies, Monitors Competition, Plans tasks;Contribute tools, Monitor indicators, Select sellers, Assess the need for training, Team leadership, Negotiation, teamwork.

Omnidata Ltd., Belas Business Park, Edificio Namibe 8º Andar

• Holding meetings with clients to understand their specific needs and challenges;• Development of customized solutions that meet the technical and commercial needs of customers;• Creation of detailed technical proposals highlighting the technical and financial benefits of the solutions offered;• Collaboration with internal teams to ensure that all proposals are aligned with the company’s capabilities and objectives;• Conducting technical demonstrations and POCs for customers, showing how solutions can solve their problems;• Receive feedback and adjust solutions as needed to better meet customer expectations;• Working closely with the sales team to identify business closing opportunities and strategies;• Participation in presentations and negotiations with customers, providing technical and commercial support;• Maintaining an ongoing relationship with customers after the sale to ensure satisfaction and identify upsell/cross-sell opportunities;• Acting as a point of contact for any technical or commercial issues that may arise.Technical Skills: Cisco CCNA, Microsoft Word, Excel, PowerPoint, Outlook, Security, SaaS Enterprise...

Luanda Province, Angola

• IT technical support team management, ensuring a high quality of service and customer satisfaction.• Implementation of efficient technical support processes to optimize troubleshooting and reduce downtime.• Coordination of IT infrastructure migration projects for more modern and efficient environments.• Management of complex problem escalation, ensuring solutions are implemented quickly and effectively.• Leadership in solving critical technical problems, minimizing business impact.• Collaboration with teams in other areas to ensure effective communication and an integrated approach to solving technical problems.• Active participation in IT infrastructure upgrade and maintenance projects, ensuring system stability and performance.• Work on identifying opportunities for automation of technical support processes to increase efficiency and reduce costs.Competencies: IT Service, IT Support, Networks, SLA, Infrastructure, Service Desk, Support Team.

Luanda Province, Angola

"Trainer" - Telecommunications 1_IPV4 • Development and implementation of training in IPV4 networks for IT professionals• Coordination of workshops and lectures on telecommunications and network infrastructure• Experience in training technical support teams on issues related to network infrastructure• Development of educational materials and technical manuals on telecommunications and IPV4• Acting as IT trainer in Higher Education Institutions, focusing on network infrastructure• Consulting in processes of analysis and improvement of the network infrastructure of companies in the telecommunications sector• Experience in practical training in network laboratories for training telecommunications technicians• Collaboration in technological innovation projects to improve network infrastructure in IT companies• Conducting diagnostics and problem solutions in IPV4 networks in companies of various segments

Luanda Province, Angola

Trainer" - Cisco CME_PABX• Development and implementation of customized Cisco CME and PBX VoIP training for technical support teams. • Execution of practical workshops of configuration and maintenance of VoIP telephony systems. • Coordination of traditional PBX migration projects for VoIP solutions based on Cisco CME. • Elaboration of teaching materials and instruction manuals to facilitate the learning of VoIP technologies. • Implementation of VoIP best practices in medium and large enterprise IT infrastructure environments. • Continuously update VoIP and Cisco CME skills and knowledge through courses and webinars. • Technical support to solve problems in VoIP telephony systems. • Evaluation of suppliers and partners to ensure proper choice of VoIP equipment and services. • Consultancy specialized in VoIP network architecture for companies seeking to modernize their communication infrastructures. Skills: Mastery of Cisco CME concepts and functionality; Hands-on experience in configuring, managing and troubleshooting CME systems; Understanding of underlying technologies such as VoIP, SIP, H.323 and telephony protocols; Real experience in working environments with implementation and maintenance of CME systems; Troubleshooting skills to identify and solve configuration and operation problems; planning courses and training schedules efficiently; Organization of hands-on sessions that provide direct experience with Cisco CME; adjustment of teaching methods and materials to meet the specific needs of students. Continuous updating of knowledge to keep up with technological developments and changes in Cisco certifications; Understanding of networks and IT infrastructure, including routers, switches and configuration of IP networks; Creation and maintenance of training labs that simulate real-world working environments with Cisco CME;

Luanda, Angola

• Supervision and management of daily operations in the data center, ensuring efficiency and availability;• Implementation of physical and digital security policies to protect critical infrastructure; • Management of technical teams for preventive and corrective maintenance in the data center;• Continuous monitoring of performance indicators and quality of infrastructure services;• Coordination of service providers to ensure compliance with SLAs and technical requirements;• Training and training of employees to ensure excellence in service delivery;• Performance reporting and trend analysis to improve operational practices;• Collaboration with multidisciplinary teams to ensure integration and interoperability of IT infrastructure systems;• Responsible for preventive and corrective maintenance of critical infrastructure, including power systems, climate control, security and cabling.Skills: Data Center Infrastructure; Infrastructure Management; Security; Standards and Regulations; Communication; Problem Solving.