Álvaro Adolfo Email & Phone Number

Belas, Luanda Province, Angola

• Experience in negotiating complex IT contracts with business clients, ensuring favorable terms and customized solutions.
• I coordinated IT sales projects from the proposal phase to implementation, ensuring on-time and budget delivery.
• Creation of detailed technical and commercial proposals that highlighted the benefits of the IT solutions offered by the company.
• I organized and conducted training sessions on IT products for the sales team, ensuring a deep knowledge of the solutions offered.
• Representation of the company in technology fairs and industry events, promoting our IT solutions and strengthening the brand.
• Use of CRM systems to track leads, opportunities and sales activities, ensuring effective customer visibility and tracking.

Omnidata Ltd., Belas Business Park, Edificio Namibe 8º Andar

• Holding meetings with clients to understand their specific needs and challenges;
• Development of customized solutions that meet the technical and commercial needs of customers;
• Creation of detailed technical proposals highlighting the technical and financial benefits of the solutions offered;
• Collaboration with internal teams to ensure that all proposals are aligned with the company’s capabilities and objectives;
• Conducting technical demonstrations and POCs for customers, showing how solutions can solve their problems;
• Receive feedback and adjust solutions as needed to better meet customer expectations;

Luanda Province, Angola

• IT technical support team management, ensuring a high quality of service and customer satisfaction.
• Implementation of efficient technical support processes to optimize troubleshooting and reduce downtime.
• Coordination of IT infrastructure migration projects for more modern and efficient environments.
• Management of complex problem escalation, ensuring solutions are implemented quickly and effectively.
• Leadership in solving critical technical problems, minimizing business impact.
• Collaboration with teams in other areas to ensure effective communication and an integrated approach to solving technical problems.

Luanda Province, Angola

• "Trainer" - Telecommunications 1_IPV4
• Development and implementation of training in IPV4 networks for IT professionals
• Coordination of workshops and lectures on telecommunications and network infrastructure
• Experience in training technical support teams on issues related to network infrastructure
• Development of educational materials and technical manuals on telecommunications and IPV4
• Acting as IT trainer in Higher Education Institutions, focusing on network infrastructure

Luanda Province, Angola

• Trainer" - Cisco CME_PABX
• Development and implementation of customized Cisco CME and PBX VoIP training for technical support teams.
• Execution of practical workshops of configuration and maintenance of VoIP telephony systems.
• Coordination of traditional PBX migration projects for VoIP solutions based on Cisco CME.
• Elaboration of teaching materials and instruction manuals to facilitate the learning of VoIP technologies.
• Implementation of VoIP best practices in medium and large enterprise IT infrastructure environments.

Luanda, Angola

• Supervision and management of daily operations in the data center, ensuring efficiency and availability;
• Implementation of physical and digital security policies to protect critical infrastructure;
• Management of technical teams for preventive and corrective maintenance in the data center;
• Continuous monitoring of performance indicators and quality of infrastructure services;
• Coordination of service providers to ensure compliance with SLAs and technical requirements;
• Training and training of employees to ensure excellence in service delivery;