- Strategic Planning: Providing strategic leadership to multiple managers across the broader Support and Service Operations family, including those in software development, DevOps and testing.- Team Management: Leading and managing the operations team, including hiring, training, and performance evaluations. Establishing an overall Application Services business plan and allocating resources appropriately to drive the success of company operations.- Process Improvement: Identifying areas for process improvements and implementing changes to enhance efficiency and effectiveness. Developing and implementing operational strategies to improve service delivery and customer satisfaction.- Budget Management: Overseeing the budget for the operations department, ensuring cost-effective use of resources.- Performance Monitoring: Tracking and analyzing key performance indicators (KPIs) to ensure service levels are met, and identifying areas of improvement or any room for industrialization/automation.- Customer Relations: Consistently liaises between stakeholders and technical support, product development, sales and field service to identify opportunities for Application Services delivery improvements, cost reduction and value-add to the customer/client.- Compliance and Quality Assurance: Ensuring all operations comply with relevant regulations and standards, and establishing program and Application Services delivery standards and ensuring quality service and operational performance are adhered to in the organization.- Technology Integration: Implementing and managing technology solutions to support service operations, working closely with product management in understanding the business requirements and providing input on technical requirements.

Manager specialized in CRM solutions in international environments, currently implementing several clients in OCE on Salesforce.com.Technical Manager for Corporate Delivery team: requirements gathering, estimations and delivery dates negotiated with the customer; distribution of team responsibilities and project monitoring.Involved in deployment tool design and development processes definition.

Responsible for product development for Application Engineering, specifically Store Check, Order Entry and Planner Suggestions modules.Assistant manager of the development of MI Fast Track: lite version of Nexxus MI for a development and loading of Master Data in less than a month, and Go-live in a month.

Analyst-programmer for Corporate projects: analysis of requirements, estimations and technical manager for complex developments.Responsible for customer interfaces, both with SAP and with other third parties, using Web Services SOAP or flat files according to customer requirements.

Maintenance and development of Nexxus MI, CRM oriented to the commercial management of the pharmaceutical sector, developed in .NET + JavaScript + XML + Oracle + SOAP Web Services.

Corrective and evolutionary maintenance of the DWH (data warehouse) of ING Direct in PL*SQL + Oracle over UNIX scripting.