Alvaro Lopez Email & Phone Number

Los Angeles, Ca, Us

Agoura Hills, California

Agoura Hills, Ca

Greater Los Angeles Area

Manage staff on project to update all credit card merchants to the current TLS standard. Integration of credit card hardware & services into merchant environments. Created inventory system of credit card hardware.

Greater Los Angeles Area

Primary administrator of Aloha Table Service POS. Engineer & maintain separate databases for five brands. Responsible for data integrity of sales & labor from the terminal to the GL. Manage third party help desk. Implement new helpdesk tracking system. Create training videos. Administer & manage integrations with Ctuit, Zendesk, Online Ordering, Loyalty & Aloha Enterprise systems. Secondary support in the following areas: server & desktop support, Exchange/Office 365, VOIP telephones, network & internet systems, and imaging & backup systems.Key Accomplishments- Added 1,900 items to the database annually- Personally maintained a 94% satisfaction rating while completing 69% of company tickets

Greater Los Angeles Area

Manage computer engineers for a Managed Services group. Attend client meetings, dispatch engineers & provide help desk services. Troubleshoot & repair systems remotely and in the field.Write project proposals for Microsoft Office 365, attend sales meetings & schedule resources. Review productivity reports with existing clients. Also give sales presentations at seminars.Key Accomplishments- Present Microsoft Exchange Online Services at the Microsoft CIO summit. Create awareness on cloud base Exchange Services.

IT Manager, Restaurant SystemsManage computer systems for multiple concept 30 restaurant company including Aloha POS and back office systems. Organize & implement all IT services for new location openings. Engineer POS design to simplify key databases for POS system. Create lab environment for systems testing. Supervise and coordinate support with third party vendors. Deploy Blackberry Enterprise Server.Key Accomplishments- Centralize POS database across 3-concept restaurant system- Integrate all restaurants onto a company Wide Area Network

Greater Los Angeles Area

Provided complete software & hardware support for 82 Sizzler restaurants with specialties in Aloha software and networking. Support included Aloha database maintenance and POS programming, server and register replacements and network troubleshooting. Provided desktop and remote support to corporate users and administered mobile devices. Tested and recommended new computer purchases for corporate and all restaurant systems. Provided after-hours on-call support.Key Accomplishments- Conducted remote server replacements in less than 24 hours- Created Support Database to make troubleshooting more efficient

Mechanical Engineering

Information Technology