Al Vencer Email & Phone Number

Colorado Springs, Colorado, United States

Colorado Springs, Colorado Area

• Prospected new customers with customized solutions based on needs assessment; maintained a high-velocity sales funnel exceeding sales quotas. Released decision support campaigns in collaboration with the Marketing.
• Facilitated and coordinated customer satisfaction calls with existing accounts to review open and potential issue resolution, attain overall product feedback, and notify customers of relevant application upgrades and.
• Arranged third-party services (i.e. Outreach.io) in all aspects, including billing, service management, employee training, and reporting, in collaboration with the VP of Sales and Marketing.

Austin, Texas

• Customize insurance policy to suit individual customers, often covering a variety of risks
• Explain features, advantages and disadvantages of various policies to promote sale of insurance plans
• Licensed Property and Casualty Insurance Agent in 28 States
• Provide customers and agents an exceptional call experience that is influential in gaining the sales
• Develop new motorcycle insurance policies specifically for Harley Davidson Insurance
• Partner with USAA to create new motorcycle, boat, and motor home insurance policies for military personnel and their families

Colorado Springs, Colorado

• Partnered with the Senior Leadership Team in Colorado Springs, Human Resources, and training to transform the new hire on-boarding process to create a better new hire experience and reduce attrition
• Screened resumes, conducted telephone interviews, and administered assessment test for the Recruiting department
• Updated and improved the Mentors document for "Transition to the Sales Floor" to reflect the needs for the Colorado Springs Facility
• Improved COMET ordering program by thoroughly evaluating the order process
• Provided leadership for the McBEE Secondary Team as a POD leader for three district offices
• Process product orders from Field Sales Representatives, Outbound Representatives, and Deluxe Referral Reward Program customer

Valdosta, GA

• Responsible for customer service in the operations and sales division, including answering customer queries, problem solving, and providing detailed information on new services
• Generate repeat business through successful client follow-up
• Provide monthly sales and call reports to the management team

Albany, GA

• Provide excellent customer service by documenting and resolving all hospital complaints with department head
• Demonstrate the ability to maintain composure and work efficiently in a fast paced environment while preserving strict confidentiality
• Revolutionized customer complaint tracking by developing an electronic tracking program to monitor and report complaint trends throughout the hospital
• Document and monitor all Human Resource facets for the Guest Relations department, including time administration, evaluations, coaching, disciplinary actions, recruiting, and training
• Prepare and oversee the financial budget for Hospi-tel and Patient Representatives

Newton, GA

• Transformed a disorganized, inefficient store into a smooth-running operation by reducing cost through negotiating agreements with a new vendor
• Negotiated agreements with vendors to ensure all deliveries are accurate and on time