● Find new prospects through various channels like exhibitions, canvassing, social media and telemarketing.● Help customers to choose the best vehicle unit for their needs.● Make sure the process from the delivery order until the certificate of vehicle number (STNK) handover run well after the customer paid the unit booking fee (as stated on the vehicle purchase agreement/SPK).

Customer Relations Specialist has to consistently deliver the best service to the users. Working closely with the Product and Marketplace Operations team, the Customer Relations (CR) team has to deliver the best contribution to all of the Glints products' development (Glints for Job Seekers, Glints for Employers, Glints ExpertClass, Glints Vetted Talent and Glints Mobile App).During my times as CR Specialist, I have improved the process of EQA (Employee Quality Assessment) for assessing CR Team members' performance and consistently managed to reach >85% CSAT.

Client Team Leader manages a portfolio of clients to establish and consistently meet or exceed service delivery objectives in performance, output, and quality; as well as root cause analysis and resolution of problems.Formerly led the teams for four SaaS clients in a productivity app (Karbon; now a former client), web forum (Hackster; now a former client), photography industry (BoothBook; now a former client), and cryptocurrency trading platform, also one e-commerce client that sells machinery products.

Customer Support Agent has to deliver exceptional service to customers as ambassadors for Influx clients. I was responsible for the high quality and timely resolution of customer queries, also have to retain both simple and complex business processes while being calm under fire and consistent in my delivery. I am aware of any gaps in my skills and actively pursue new knowledge in line with client expectations.Formerly served an e-commerce client that sells cleaning and hygiene products, three SaaS clients in a productivity app (Karbon; now a former client), web forum (Hackster; now a former client), and photography industry (BoothBook; now a former client), also one e-commerce client that sells machinery products.

As an administration intern, I was responsible to help to handle documents, letters, and customers who wanted to enroll their company to BPJS Ketenagakerjaan and/or the follow-up after it, such as the data change, obtaining payment information and BPJS Ketenagakerjaan membership card publication.