Alvin Augustine Grefalda Email and Phone Number
Alvin Augustine Grefalda personal email
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I have been working professionally since 2011. With 10 years of BPO experience for both Voice and Non-Voice types of accounts: Telecommunications, Inbound Sales, Billing & Collections, Customer Service, Technical Support, Healthcare Management, and Content Moderation. And I also worked as a Sales Operations Analyst on the Corporate side of Accenture Inc., Philippines for 2 years. Currently, I'm working as an Operations Team Lead in CGI Philippines for an International Financial Account.
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Operations Team LeadCgi Jun 2024 - PresentTaguig, National Capital Region, PhilippinesPromoted -
Bpo TrainerCgi Nov 2022 - Aug 2024Taguig, National Capital Region, PhilippinesBack Office Trainer in a Wealth Management account. -
Operations Sales Process Senior AnalystAccenture Jul 2021 - Aug 2022Robinsons Cybergate 2 Mandaluyong CityCorporate FunctionsCorporate Sales ProcessSalesforce -
Operations Sales Process AnalystAccenture Jun 2020 - Jul 2021Robinsons Cybergate 2 Mandaluyong CityCorporate FunctionsCorporate Sales ProcessSalesforce -
Instructor AnalystAccenture Dec 2017 - Jun 2020Uptown Tower 3 Bgc Taguig CitySoftware & PlatformsSocial Media (Content Moderation)Systems & Process TrainerCommunications & Culture Trainer (Pre-Process)On-the-Job TrainerQuality AssuranceCurriculum DevelopmentSalesforce -
Quality Auditing AssociateAccenture Jul 2017 - Dec 2017Uptown Tower 3 Bgc Taguig CitySoftware & PlatformsSocial Media (Content Moderation)Quality AssuranceCoachingSalesforce -
Platform Experience AssociateAccenture Mar 2017 - Jul 2017Uptown Tower 3 Bgc Taguig CitySoftware & PlatformsSocial Media (Content Moderation)Non-Voice (Email)Customer ServiceSalesforce -
Reporting AssociateAccenture Jan 2017 - Mar 2017Robinsons Cybergate 2 Mandaluyong CityHealthcare ManagementReporting -
Transaction Processing AssociateAccenture Aug 2013 - Mar 2017Global One Eastwood City Libis Quezon CityHealthcare ManagementCustomer ServiceVoice (Inbound Call)Non-Voice (Fax) -
Receivables Management RepresentativeConvergys May 2012 - Nov 2012Ayala Makati CityTelecommunicationsBilling & CollectionsUpsellingCustomer ServiceTechnical SupportVoice (Inbound Call)
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Inbound Sales RepresentativeStream Global Services Nov 2011 - May 2012Ayala Makati CityTelecommunicationsSales & UpsellingCustomer ServiceTechnical SupportVoice (Inbound Call)
Alvin Augustine Grefalda Skills
Alvin Augustine Grefalda Education Details
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Biology For Teachers
Frequently Asked Questions about Alvin Augustine Grefalda
What company does Alvin Augustine Grefalda work for?
Alvin Augustine Grefalda works for Cgi
What is Alvin Augustine Grefalda's role at the current company?
Alvin Augustine Grefalda's current role is Operations Lead in CGI Philippines.
What is Alvin Augustine Grefalda's email address?
Alvin Augustine Grefalda's email address is al****@****ail.com
What schools did Alvin Augustine Grefalda attend?
Alvin Augustine Grefalda attended Philippine Normal University.
What skills is Alvin Augustine Grefalda known for?
Alvin Augustine Grefalda has skills like Salesforce Lightning, Learning Management, Cisco Systems Products, Needs Analysis, Citrix, Training And Development, Windows, Google Suite, Google Sheets, Avaya Products, Data Entry, Microsoft Powerpoint.
Who are Alvin Augustine Grefalda's colleagues?
Alvin Augustine Grefalda's colleagues are Gary Tse, Samantha Jakamsetty, John Lavasani, Dedipya V., Jonathan Lopez Villalvazo, Srinivas Gajula, Scott Miles.
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