Alvin Augustine Grefalda

Alvin Augustine Grefalda Email and Phone Number

Operations Lead in CGI Philippines @ CGI
montréal, quebec, canada
Alvin Augustine Grefalda's Location
Pasig, National Capital Region, Philippines, Philippines
Alvin Augustine Grefalda's Contact Details

Alvin Augustine Grefalda personal email

About Alvin Augustine Grefalda

I have been working professionally since 2011. With 10 years of BPO experience for both Voice and Non-Voice types of accounts: Telecommunications, Inbound Sales, Billing & Collections, Customer Service, Technical Support, Healthcare Management, and Content Moderation. And I also worked as a Sales Operations Analyst on the Corporate side of Accenture Inc., Philippines for 2 years. Currently, I'm working as an Operations Team Lead in CGI Philippines for an International Financial Account.

Alvin Augustine Grefalda's Current Company Details
CGI

Cgi

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Operations Lead in CGI Philippines
montréal, quebec, canada
Website:
cgi.com
Employees:
53419
Alvin Augustine Grefalda Work Experience Details
  • Cgi
    Operations Team Lead
    Cgi Jun 2024 - Present
    Taguig, National Capital Region, Philippines
    Promoted
    View
  • Cgi
    Bpo Trainer
    Cgi Nov 2022 - Aug 2024
    Taguig, National Capital Region, Philippines
    Back Office Trainer in a Wealth Management account.
    View
  • Accenture
    Operations Sales Process Senior Analyst
    Accenture Jul 2021 - Aug 2022
    Robinsons Cybergate 2 Mandaluyong City
    Corporate FunctionsCorporate Sales ProcessSalesforce
    View
  • Accenture
    Operations Sales Process Analyst
    Accenture Jun 2020 - Jul 2021
    Robinsons Cybergate 2 Mandaluyong City
    Corporate FunctionsCorporate Sales ProcessSalesforce
    View
  • Accenture
    Instructor Analyst
    Accenture Dec 2017 - Jun 2020
    Uptown Tower 3 Bgc Taguig City
    Software & PlatformsSocial Media (Content Moderation)Systems & Process TrainerCommunications & Culture Trainer (Pre-Process)On-the-Job TrainerQuality AssuranceCurriculum DevelopmentSalesforce
    View
  • Accenture
    Quality Auditing Associate
    Accenture Jul 2017 - Dec 2017
    Uptown Tower 3 Bgc Taguig City
    Software & PlatformsSocial Media (Content Moderation)Quality AssuranceCoachingSalesforce
    View
  • Accenture
    Platform Experience Associate
    Accenture Mar 2017 - Jul 2017
    Uptown Tower 3 Bgc Taguig City
    Software & PlatformsSocial Media (Content Moderation)Non-Voice (Email)Customer ServiceSalesforce
    View
  • Accenture
    Reporting Associate
    Accenture Jan 2017 - Mar 2017
    Robinsons Cybergate 2 Mandaluyong City
    Healthcare ManagementReporting
    View
  • Accenture
    Transaction Processing Associate
    Accenture Aug 2013 - Mar 2017
    Global One Eastwood City Libis Quezon City
    Healthcare ManagementCustomer ServiceVoice (Inbound Call)Non-Voice (Fax)
    View
  • Convergys
    Receivables Management Representative
    Convergys May 2012 - Nov 2012
    Ayala Makati City
    TelecommunicationsBilling & CollectionsUpsellingCustomer ServiceTechnical SupportVoice (Inbound Call)
  • Stream Global Services
    Inbound Sales Representative
    Stream Global Services Nov 2011 - May 2012
    Ayala Makati City
    TelecommunicationsSales & UpsellingCustomer ServiceTechnical SupportVoice (Inbound Call)
    View

Alvin Augustine Grefalda Skills

Salesforce Lightning Learning Management Cisco Systems Products Needs Analysis Citrix Training And Development Windows Google Suite Google Sheets Avaya Products Data Entry Microsoft Powerpoint Dos Working With Adolescents Google Chrome Gmail Telecommunications English Healthcare Google Slides Quality Assurance Google Docs E Learning Chrome Extensions Learning Management Systems Microsoft Office Instructor Led Training Microsoft Word Contact Centers Curriculum Microsoft Excel Email Addie Up Selling Microsoft Outlook Customer Service Human Performance Technical Support Instructional Design Google Calendar Fax Google Drive Google Forms Filipino Chrome Os Curriculum Development

Alvin Augustine Grefalda Education Details

Frequently Asked Questions about Alvin Augustine Grefalda

What company does Alvin Augustine Grefalda work for?

Alvin Augustine Grefalda works for Cgi

What is Alvin Augustine Grefalda's role at the current company?

Alvin Augustine Grefalda's current role is Operations Lead in CGI Philippines.

What is Alvin Augustine Grefalda's email address?

Alvin Augustine Grefalda's email address is al****@****ail.com

What schools did Alvin Augustine Grefalda attend?

Alvin Augustine Grefalda attended Philippine Normal University.

What skills is Alvin Augustine Grefalda known for?

Alvin Augustine Grefalda has skills like Salesforce Lightning, Learning Management, Cisco Systems Products, Needs Analysis, Citrix, Training And Development, Windows, Google Suite, Google Sheets, Avaya Products, Data Entry, Microsoft Powerpoint.

Who are Alvin Augustine Grefalda's colleagues?

Alvin Augustine Grefalda's colleagues are Gary Tse, Samantha Jakamsetty, John Lavasani, Dedipya V., Jonathan Lopez Villalvazo, Srinivas Gajula, Scott Miles.

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