• Ensures consistent application of Human Resources’ vision, policies, and key strategic initiatives, and adherence/compliance with all federal, state and local laws, rules and regulations. • Assists with the design and execution of strategies to enable the effective application and utilization of HR programs.• Serves as lead subject matter expert in various HR disciplines to support the HR Resource Center. • Supervises staff in the performance of required duties and responsibilities. • Assists in providing day to day operational support to HR Resource Center representatives responsible for responding to employee inquiries regarding HR policies, programs, services, and processes. • Manages knowledge base content to ensure the staff readiness in responding to employee inquiries accurately and consistently. • Leads and motivates a team to deliver results by communicating HR goals and deadlines. Engages and develops resource center representatives through effective performance management, coaching, mentoring, and ongoing cross - training. • Identifies and executes process improvement opportunities. Performs scheduled and ad hoc quality assurance audits to improve customer service. • Provides guidance/recommendations to the departments based on current policies and practices and helps develop solutions to address department needs and concerns. • Reviews and provides detailed analytical reports and responses as needed. • Maintains knowledge of software systems and process flows.

Nationally known for his electrifying and powerful vocal performances, multi-talented artist ALVIN BELL is an immensely talented American singer with a range from rhythm and gospel to opera. Bell, a former Ed McMahon's "Next Big Star" Finalist is in demand to sing at concert halls, churches and arenas around the country.

• Managed 17-80+ employees through sufficient coaching, training and guidance ensuringhigh team performance and efficient operations.• Maintained quality standards by conducting daily observations and providing requiredfeedback ensuring resolution of quality issues.• Trained eighty employees on Avaya one-x to effectively work from home duringpandemic.• Assisted employees to address issues and concerns with interpreting and enforcingcompany policies to ensure full understanding of the company’s code of conduct.• Worked with the Union addressing employee/labor relations grievances resolvingconflicts through positive and professional mediation.• Conducted HR investigations, interviews for the purpose of recommending appropriatedisciplinary action for approval from legal department.• Assisted employees with various HR-related leaves, FMLA claims, job accommodations,short term disability and unemployment claims.• Maintained employee files and records in electronic form, processed employeeterminations and unemployment claims electronically via HRIS.• Filled positions through interviewing process in the company by sourcing viablecandidates (internal and external) and assessed their suitability to the company throughthe interview process.• Managed and resolved any issues related to payroll ensuring employees were correctlypaid. Proficient in IEX workforce Management, Kronos, and INFOR payroll software.Applications used: IEX Workforce Management, Clarify, Kronos, INFOR, Torch, MicrosoftTeams, Peoplesoft, Cisco Webex, Elink, Intradiem, System X, EPCR, OPUS and HRIS.