• Set up and configure media players with network settings• Troubleshoot on different CMS software platforms• Test and develop hardware and software functionality and compatibility• Perform R&D for new products, software, and project feasibility• Configure, test, and deploy hardware specific for projects following workflow guidelines• Work with clients to remotely assist in installations of hardware and software• Develop and maintain technical support program and ticketing system• Work in a team environment or individually with little direct supervision• Replicate and conduct trials based off of client networks• Distributing and installing products, solutions, integrations and updates for new and existing customers, in production and test environments• Documenting deployment installations including version information according to procedures

Single-handedly solved over 250 3rd and 4th tier trouble tickets from the Department of Defense, US, and international companies. Gained over 1000 hours of hands-on experience, designing, building, and troubleshooting enterprise-class Windows and Linux servers and Cisco routers and switches. Well versed in the concepts underlying the technology across most facets of IT, with confidence to tackle both problems that are understood as well as new technologies as they arise.• Collected information to analyze and evaluate existing systems; research, plan, install, configure, and troubleshoot systems as well as hardware and software interfaces.• Configured, monitored, and administered Domain Controllers, Active Directory, File and Exchange servers, DHCP and DNS for Windows Server 2003/2008/2012/2016 platforms. Configured multiple complex networks according to best practices.• Actively communicated all configurations, troubleshooting, and maintenance in organized logs.

• Met with clients in professional environment to witness signings.• Administered oath to document signers to obtain affirmation of truth.• Supported timely and accurate administrative task completion.• Prepared and mailed invoices to customers, processed payments and documented account updates.• Updated journal with names and dates for permanent record.• Checked documents and identifying credentials for all parties.

• Checked amount details and fraud markers for transaction papers such as checks and money orders.• Upheld strict financial controls by keeping funds secure and accurately transferring money.• Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.• Rapidly and efficiently prepared customer and ATM cash and change orders.• Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.• Assisted customers with setting up or closing accounts, and signing up for new services.

• Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.• Resolved all customer complaints in professional manner while prioritizing customer satisfaction.• Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.• Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty