Alvin Chu Email & Phone Number

London, On, Ca

St Thomas, Ontario, Canada

• Responded to an average of 170+ on-site and remote service requests monthly, troubleshooting and diagnosing problems related to IT systems, computer hardware and software, A/V equipment, Cisco VoIP Phone, Cisco Jabber, Citrix, and network infrastructure.• Responded promptly to clients encountering single sign-on difficulties with network and Cerner accounts on Duo Security and Imprivata, ensuring swift problem resolution and high customer satisfaction.• Conducted thorough IT orientation training sessions during corporate onboarding, effectively equipping new hires with essential knowledge on cyber threats, data protection best practices, hospital information security policies, and procedures for handling Code Grey events.• Delivered extensive technical support to users during migrating on-premises mailboxes to the M365 cloud service, ensuring a seamless transition and minimal disruption to hospital operations.• Streamlined new hire data collection by developing an Excel-based semi-automation system, ensuring seamless compliance with AD account and email address creation requirements while minimizing errors.

Hong Kong Sar

• Managed Help Desk inquiries, resolved IT-related issues from all the clients, and responded to customer complaints and problems with urgency and professionalism, resulting in improved 5% satisfaction ratings and positive word-of-mouth recommendations for the IT Department.• Supported project implementation by creating detailed work plans, estimating resources and budgets, conducting risk assessments and quality control, managing procurement, and overseeing asset management, resulting in successful project outcomes.• Coordinated with vendors and related hospital departments to seamlessly integrate new UPS and CRAC units into the hospital's Data Centre environment. • Slashed hardware maintenance expenses by 30% through effective negotiation while ensuring uninterrupted IT services.• Developed training material and conducted IT training on using Microsoft SharePoint for 300+ hospital staff, reducing related service requests by 20% in a year.• Engaged in the migration of the hospital's legacy infrastructure to Hyper-V virtualization on Microsoft Windows Server, ensuring seamless compatibility with existing applications and optimizing resource utilization.• Conducted regular vulnerability assessments and patch management, mitigating potential security risks for all server components, including Hyper-V hosts and virtual machines.• Ensured seamless operation of 8 crucial in-house developed applications, including the Precious Specimen Delivery Information System and Venue Booking System, supporting uninterrupted hospital operations.• Enhanced the Nursing School internet website for improved user experience and accessibility, making educational resources more easily accessible for trainees and instructors.• Developed and documented server administration procedures and best practices, facilitating knowledge transfer and ensuring continuity of operations during staff transitions.

Hong Kong Sar

• Responded to an average of 150+ on-site and remote Help Desk support calls per week, troubleshooting and diagnosing problems related to IT systems, computer hardware, and network infrastructure.• Coordinated the ‘Improvement of Wi-Fi Coverage at Clinical Areas’ and ‘Technology Refreshment and Operating System Upgrade’ projects, successfully replacing and upgrading 350 Desktop PCs, 10 Apple iMac, 20 MacMini, and 500 iPads two months ahead of schedule.• Successfully migrated 5,000 user profiles to a new operating system, providing comprehensive training and support to ensure a smooth transition and minimal disruption to hospital operations.• Created email response templates for the department, which reduced hospital-wide average client wait time for IT service requests by 3%.• Administrated over 10K email accounts in MS Exchange Server using PowerShell script.• Created a visually striking workstation screensaver and a flyer that effectively reminded users to follow best practices for data security and helped reduce security incidents by 10%.• Optimized inventory management processes, decreasing equipment issuance time by 20% through physical storage reorganization and implementing a storage management system.• Maintained accurate and error-free IT asset records.

Hong Kong Sar

• Oversaw and managed a 3-member IT support team across 5 satellite offices in Hong Kong and Mainland China, providing technical support to 300 users.• Reduced first-tier IT technical support requests for the company by 20% through proactive troubleshooting and issue resolution.• Administered asset inventory records with less than a 1% error rate, ensuring accurate tracking of company resources.• Maintained high availability of infrastructure, including VPN infrastructure, to facilitate communication between the US and China.• Handled incident escalation and follow-up with the US Head Office, ensuring timely and effective resolution of technical issues.

Graduate Certificate, Project Management

Subjects included: Procurement & Contract Management, Project Management Office, Project Risk Management, Project Quality Management.

Master Of Science - Ms, Electronic Commerce And Internet Computing

Subjects included: Supply Chain and e-Logistics Management, e-Financial Services, Electronic Payment Systems, Fundamentals of E-commerce.

Bachelor'S Degree, Computing

Subjects included: Computer Architecture and Operating Systems, JAVA Application Development and Programming Languages, Relational Databases

Higher Diploma, Telecommunications And Networking

Subjects included: System and Network Management, Digital Telephony, Digital Communication, Contemporary Communication Technology.