Alvin Dumpit Email & Phone Number

- Oversee DevOps responsibilities, identifying and implementing process improvements to enhance efficiency and productivity.- Oversees the team to ensure project schedule is met and deliverables are executed accordingly.- Develop, modify, and maintain applications within Odoo systems, delivering high-quality solutions to meet client needs.- Create detailed documentation for all processes and server configurations, and inventory of systems.- Collaborate with… Show more - Oversee DevOps responsibilities, identifying and implementing process improvements to enhance efficiency and productivity.- Oversees the team to ensure project schedule is met and deliverables are executed accordingly.- Develop, modify, and maintain applications within Odoo systems, delivering high-quality solutions to meet client needs.- Create detailed documentation for all processes and server configurations, and inventory of systems.- Collaborate with executives/stakeholders to identify project requirements, system enhancements, and drive strategic decision-making.- Create, manage, and configure AWS EC2 instances ensuring uptime and external accessibility.- Manage and Maintain AWS Redshift and DMS to ensure that data is accurate and updated on QuickSight.- Configure, optimize, and maintain on-premises Windows and Linux Servers.- Create, manage, and optimize VMs that hosts Odoo systems and other monitoring platforms such as Grafana for internal use within the company.- Applying configurations that align with security compliances across all servers/platforms.- Create backup automation scripts to ensure no data loss across all systems and servers.- Manage O365 emails related to Odoo systems.- Conduct risk assessments to follow security compliance guidelines- Configure CloudFlare/HostGator domain. Show less

- Responsible for tiers 1 & 2 support for users via email or ticket using Lighthouse ticketing system.- Point of escalation for issues that require tier 3 support from tier 1 or 2 IT team.- Maintain and configure Windows & Linux Servers (physical & virtual), Network devices (cores & layer switches) & Firewall policies.- Creates all user accounts for employees (AD account, VPN profile, 8x8 Telephony, Lighthouse ticking login and Office 365).- Create necessary policies and… Show more - Responsible for tiers 1 & 2 support for users via email or ticket using Lighthouse ticketing system.- Point of escalation for issues that require tier 3 support from tier 1 or 2 IT team.- Maintain and configure Windows & Linux Servers (physical & virtual), Network devices (cores & layer switches) & Firewall policies.- Creates all user accounts for employees (AD account, VPN profile, 8x8 Telephony, Lighthouse ticking login and Office 365).- Create necessary policies and allowing or blocking ports/services on the Firewall.- Responsible for creating IP routing and VLANs for new accounts.- Monitors health, temperature & connectivity of servers/network devices inside the server rooms or data centers.- Responsible for creating improvement actions that addresses performance issues identified during analysis and assessment of processes.- Responsible for facilitating infrastructure changes and site management. Show less

- Global support by answering phone and email requests for technical assistance and perform tier 1 and tier 2 troubleshooting and analysis.- Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.- Provide quality service to guarantee customer/end-user satisfaction.- Creating detailed documentation through AskNow and providing updates to end-user using the ticketing… Show more - Global support by answering phone and email requests for technical assistance and perform tier 1 and tier 2 troubleshooting and analysis.- Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.- Provide quality service to guarantee customer/end-user satisfaction.- Creating detailed documentation through AskNow and providing updates to end-user using the ticketing system.- Responsible for creating and terminating user logins/accounts.- Initiate and facilitate meetings for major outages. Responsible for reaching out to neededresources.- Create and recommend support documentation and specific procedures to enhance processes and boost ease and efficiency.- Coordinates with Site IT for upcoming projects and/or troubleshooting sessions.- Supporting Site IT in moving or relocating workstations as required, for both small and largeprojects.- Primary source for daily support tasks for end-users and are responsible for escalating to proper department when needed. Show less

- Responsible for Site's production computer maintenance (SCCM clients and SEP clients) as well as fix/remediate non-compliant machines.- Facilitate any issue that arises on all agent stations.- Monitor incoming tickets and address the concerns accordingly - monitor/ help Network - Operations on checking/repairing network switches and servers.- Attending outage, production issues and computer repair session.- Maintain Thin Client's cache and issues encountered by… Show more - Responsible for Site's production computer maintenance (SCCM clients and SEP clients) as well as fix/remediate non-compliant machines.- Facilitate any issue that arises on all agent stations.- Monitor incoming tickets and address the concerns accordingly - monitor/ help Network - Operations on checking/repairing network switches and servers.- Attending outage, production issues and computer repair session.- Maintain Thin Client's cache and issues encountered by agents.- Do on-site desktop and laptop support and troubleshooting.- Changes VLANs for different Accounts/LOBs.- Make sure antivirus and firewall of the machines are always updated.- Replaces switch components (POE Module) if faulty.- Install software, upgrade and maintain application needed for operationsProjects:- Created PowerShell/Batch script for automated remediation of SEP non-compliant machines.- Created PowerShell/Batch script for automated remediation of MSPatch non-compliant machines.- Created Batch script for a scheduled task of Releasing/Renewing the IP Addresses of remote machines.- Created PowerShell script for Pinging/Restarting/Shutting down multiple machines remotely. Show less