I am responsible for all local commercial/residential installs and maintenance jobs.The primary technician that the company sends to a new customer site for a preliminary consultationPart of a team that would do audio projects for home movie theaters.Part of a team responsible for large-scale display installs all over the state.Assisted in developing and installing hundreds of complex audio systems into halls of all sizes.Worked with management to develop initial project specifications based on initial client consultations and site surveys.

Supervised the sales team for the North Carolina Region.Motivate and coach to sales performance - increase units and revenue for the region.Track and trend sales and performance for the Sales and Transactional teams for the call center.Create environments in which team members are focus on quality customer care, sales upgrades and quality of work.Performs as a part of the sales team to plan, organize and direct sales programs in order to increase revenue to our company, as well as present and promote my ideas for incentives in order to increase sales and to meet quota goals.

Handle inbound technical inquiries effectively and efficiently through the use of proactive customer service and call control techniques and proven technical troubleshooting procedures Confirm detailed system configuration and problem description Create an exceptional experience for the customer by using professional customer service techniques, personalizing and focusing on adding value to the customer experience Retain existing customer/services through the use of proactive customer service/consulting techniques and enabling customers to perceive value in the service Resolve customer questions/concerns efficiently and effectively through the use of active listening and personalizing techniques and by focusing on adding value Resolve problems on the first call, with minimum supervision, and consistently improving personal technical knowledge and understanding Manipulate systems to resolve customer inquiry and reproduce customer technical issues Participate in ongoing training in keeping with company request and changing business strategies Maintain a positive attitude and support company Commitment to Excellence Log, track, and resolve Better Business Bureau, legal, and/or email complaints Customer follow-up via phone, email, and/or social media forums Train new executives on corporate etiquette, service plans, troubleshooting, etc.

Administer compensation, benefits and performance management systems, and safety and recreation programs.Provide current and prospective employees with information about policies, job duties, working conditions, wages, opportunities for promotion and employee benefitsPerform difficult staffing duties, including dealing with understaffing, refereeing disputes, firing employees, and administering disciplinary procedures.Advise managers on organizational policy matters such as equal employment opportunity and sexual harassment, and recommend needed changesInstall and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.Oversee the daily performance of computer systems.Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software.Maintain record of daily data communication transactions, problems and remedial action taken, and installation activities.

Oversee the day-to-day operations of warehouse, including: freight, returns, receiving, parcels and transfers. Lead and develop warehouse team to deliver unparalleled customer service. Manage daily plan to exceed expectations for productivity and accuracy. Maintain a clean, safe warehouse environment

Assists the Store Manager in meeting or exceeding assigned sales plans and target metric objectives by training and coaching employees to execute operational efficiencies in order to drive-out a high velocity of units via price point. Ensures customer interaction expectations are focused on driving multi-item sales.

I was responsible for managing the overall operations of the store and ensuring store associates are delivering excellent customer service. I was a leader who exercises judgment and uses discretion to solve problems, make informed decisions and manage wisely. This individual will provide leadership to the store team around hiring, staffing, training and scheduling functions.