Alvin H. Email and Phone Number

• Oversee day-to-day operations and ensure compliance with company policies, procedures and legal regulations.• Monitor and analyse sales performance, KPIs and operational metrics.• Implement strategies to optimize store efficiency and productivity.• Hire, train and supervise store staff to achieve performance expectations.• Ensure a high level of customer satisfaction by providing excellent service and addressing customer concerns or complaints.• Implement loss prevention measures to ensure the security of store assets.Key Accomplishments• Gold metal in 2023 & 2022 store assessments and 102.5 points in 2021 store assessment, which was the top three countrywide.• Tripled the store's sales by improving customer service and developing bulk customers.

• Assisted with general customers queries.• Developed and engaged with bulk customers and Commercial Team.• Planed and executed promotions to maximize bulk sales.• Motivated and inspired the team to achieve sales targets and deliver exceptional service.• Bulk sales management, analysis, reporting and documentation management.

• Led cross-functional project teams in delivering complex projects from initiation to completion.• Developed and managed project plans, timelines, budgets, and resources.• Monitored and tracked project progress, identifying and mitigating risks and issues.• Coordinated and communicated with stakeholders, ensuring alignment and managing expectations.• Conducted regular project status meetings and provided updates to senior management.• Collaborated with clients to understand project requirements and ensured customer satisfaction.• Implemented best practices, methodologies, and tools to optimize project management processes.• Led the successful delivery of Loure Katalyst Rainfall Shower Column Project, which became a leading product in the market and still generates significant profits for the company.