Alvin Hernandez Email and Phone Number

• Oversaw video creation, including, editorial, footage-gathering, trimming footage, and creating audio and visual effects for final output in YouTube and marketing collateral.• Designed visual effects for post-production (Photoshop, After Effects, Premiere Pro) to form a logical, impactful storyline in the final output.• Improved YouTube video viewership by 400%, adjusting content to relevant marketing standards.

•Assisted the lead video editor with various tasks including trimming scenes and reviewing video footage prior to publication•Organized the media organization's video archived footage•Used editing software to digitize and import both audio and video footage

• Greet guests and patrons as they arrive• Ask if guests have a prior booking• Manage the registration process• Ask for identification and ensure that the provided credentials are accurate• Handle guest check-ins and check-outs appropriately• Operate hotel switchboard, take calls and provide information and transfer calls• Manage accurate accounting of all rooms• Provide guests with room keys and call for bellboys• Take reservations over the telephone, through emails and in person• Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities and travel directions• Refer guests to appropriate departments to resolve complaints or provide suggestions• Compute bills and take payments• Provide guests with directions around the hotel• Contact housekeeping and maintenance departments when a problem is reported• Explain appropriate use of keys and ensure that guests are satisfied with the rooms allotted to them• Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift

*Make dining and other reservations for patrons, and obtain tickets for events.*Provide information about local features such as shopping, dining, nightlife, and recreational destinations. *Make travel arrangements for sightseeing and other tours.* Receive, store, and deliver luggage and mail.* Perform office duties on a temporary basis when needed.*Pick up and deliver items, or run errands for guests.*Carry out unusual requests such as searching for hard-to-find items

*Handling guest arrival with pick up request, and arrange the transportation.*Assist with guest luggage as and when required.*Give all hotel facilities information to the guest and assists them in to the car.*Inform reception manager, concierge or guest relation officers when VIP on their way to the hotel.*Be present at all scheduled flight landings and assist incoming guests with baggage clearance and directing them to transport facilities.*Stand by at the arrival terminal for every flight arrival.*Write all the additional instruction for guests or information about guest arrival or departure in the logbook and should be transferred to the expected arrival list of each airport rep.*If the pickup is not arranged by the hotel then, Guest should be shown only to the recommended taxi or limousine.*Escort the guest to the official car rental and deals with authorized car rental staff.*Any changes on arrival and departure flight must be reported to Front Office manager and chief concierge.*If there is a problem while on duty without the supervisor, must be discussed and report to front office manager.*Responsible for good service and maintain close relationship with all official sectors at the airport and most of all, maintain a spirit of team work among the hotel’s personnel. Submit names and arrival flight numbers to meeting service staff.*Ensures the neat of appearance and grooming of airport representative officers.*Anything that is related to operation as well as special cases of leaving must be noted down in the logbook, and also have to have the written approval of Hospitality Manager or Chief Concierge.*Any changes to be reported and approved by front office manager, assistant front office manager and assistant managers.*Maintain detailed knowledge of all facilities and services offered by the hotel.*VIP and VVIP guests to be welcomed at the airport and ensure transportation is arranged.