- Oversee the lifecycle of digital products from conception to launch.- Collaborate with cross-functional teams to define product vision, goals, and deliverables.- Conduct market research to identify customer needs and industry trends.- Design and optimise user interfaces to enhance user experience.- Gather and analyse user feedback to inform product improvements.- Create wireframes, prototypes, and user flows to communicate design ideas.- Work closely with development teams to ensure technical feasibility and alignment with productspecifications.- Manage product backlogs and prioritise features based on business value and customer impact.- Conduct testing and quality assurance to ensure product reliability and performance.- Serve as the primary point of contact for clients regarding digital products.- Provide training and support to clients to ensure successful product adoption.- Gather and address client feedback to continuously improve product offerings.- Coordinate with internal and external stakeholders to ensure timely delivery of product milestones.- Create product documentation, user guides, and promotional materials.- Communicate product updates and new features to internal teams and clients.- Participate in brainstorming sessions and contribute to the overall product strategy.- Propose and implement innovative solutions to enhance product functionality and user satisfaction.- Manage social media channels.- Plan, create, and schedule social media content.- Attend relevant exhibition fairs and promote our products.

- Provide personalised consultations to clients, helping them select watches and jewellery that meet their preferences and needs.- Offer expert advice on product features, materials, and care instructions.- Achieve sales targets through effective client engagement and product recommendations.- Handle customer inquiries, concerns, and complaints professionally and efficiently- Process sales transactions accurately and maintain records.- Maintain an in-depth knowledge of the current watch and jewellery collections, including new arrivals and limited editions.- Stay informed about industry trends, brand history, and product specifications.- Assist in the arrangement and display of products to enhance their appeal and maximise sales.- Ensure that the showroom and product displays are clean, organised, and visually appealing.- Develop and maintain long-term relationships with clients to encourage repeat business and referrals.- Maintain a client database and follow up with clients on special occasions or when new products arrive.- Assist with inventory management, including receiving, counting, and organising stock- Monitor stock levels and report any discrepancies or issues to the management.- Participate in store events, promotions, and product launches to engage with clients and showcase new collections.- Attend training sessions and workshops to improve product knowledge and sales techniques.- Stay updated on competitor products and services to provide clients with comprehensive comparisons.- Handle administrative tasks such as updating client records, preparing sales reports, and managing correspondence.- Coordinate with the repair and maintenance team to ensure timely service for client products.- Uphold Gübelin’s brand image and values by delivering exceptional service and maintaining a professional appearance.- Represent the brand at industry events and exhibitions when required.

- Greet guests upon arrival and departure, ensuring a warm and welcoming experience.- Perform check-in and check-out procedures efficiently, handling keys and room assignments.- Verify guest identification and payment information.- Manage room reservations, modifications, and cancellations through the resort's reservation system.- Coordinate with the reservations department to ensure accurate room availability and bookings.- Provide information about resort facilities, services, and local attractions.- Handle guest inquiries, requests, and complaints promptly and courteously.- Assist guests with special requests such as transportation, dining reservations, and tour bookings.- Communicate effectively with other departments (housekeeping, maintenance, food and beverage) to fulfill guest requests and resolve issues.- Coordinate with bell staff and concierge to ensure guest needs are met.- Maintain accurate records of guest transactions and information.- Process payments, post charges, and handle cash and credit card transactions securely.- Balance cash drawers and complete shift reports.- Answer and direct incoming calls to appropriate departments.- Take and relay messages accurately and promptly.- Build and maintain positive relationships with guests to encourage repeat business.- Collect and update guest information to enhance personalised service.- Address and resolve guest complaints and issues effectively, escalating to management when necessary.- Provide solutions and alternatives to ensure guest satisfaction.- Monitor and ensure the security of the front desk area and lobby.- Report any suspicious activities or security concerns to management.- Attend training sessions and meetings to stay updated on resort policies, procedures, and services.- Promote resort amenities, services, and special offers to guests.- Assist in upselling room categories, packages, and services to maximise revenue.