Technical Support Analyst
Current
Sep 2022 - Present
AeroLeads people directory · profile
Alvin Navos Email & Phone Number
Technical Support Analyst
at
Pason
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 86%
Current company
Role
Technical Support Analyst
Location
Calgary, Alberta, Canada
Company size
Who is Alvin Navos? Overview
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Quick answer
Alvin Navos is listed as Technical Support Analyst at Pason, a with 577 employees, based in Calgary, Alberta, Canada. AeroLeads shows a matched LinkedIn profile for Alvin Navos.
Alvin Navos previously worked as Operations Manager at Upwork and Team Lead at Upwork. Alvin Navos holds Bachelor'S Degree, Statistics from University Of Southeastern Philippines.
Company email context
Email format at Pason
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Pason
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Profile bio
About Alvin Navos
Seasoned Professional with over 10 years of combined experience with roles ranging from Frontlines [Support Ambassador, Customer Service, Technical Support, Sales], Subject Matter Expert, Quality Analyst, Team Lead, and most recently, an opportunity to be an Operations Lead.
Current workplace
Alvin Navos's current company
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Pason
14 roles
Alvin Navos work experience
A career timeline built from the work history available for this profile.
Operations Manager
- Manages people by having the right mix of resources [Team Lead, and Ambassadors] to drive the success of the business.- Addresses issues such as but not limited to: cost, tools, staffing, and assistance from Subject Matter Experts, in a timely manner, therefore having a smoother operation.- Drive processes, practices, and initiatives of the project to the frontlines through Team Lead/POCs.- Conducts one-on-one sessions with Team Lead/POCs on a weekly cadence, ensuring we are in sync with our goals.
May 2022 - Jul 2022
Team Lead
- Attended to the needs of the Support Ambassadors so that they are in optimal shape in providing great customer experience.- Reviewed tickets and share opportunities with the Support Ambassadors to improve performance.- Engaged directly with customers to attempt to recover the customer experience.- Drive collaboration within the team, thereby improving team dynamics, and overall scores.- Ran Pilots within the team for ways to improve customer experience.
Feb 2021 - May 2022
Quality Assurance Specialist
- Audited tickets to verify Ambassadors are in line with quality standards, and to help them develop and succeed in their role.- Reached out to the customers to ensure we’re meeting their expectations.
Jun 2021 - Aug 2021
Support Engineer
- Provided end-to-end support to all concerns on Microsoft 365 products and services.
Feb 2020 - Jan 2021
Senior Data Analyst
- Provided end-to-end support via phone, and email for concerns on Microsoft 365 products and services.
Aug 2018 - May 2019
Customer Service Representative
Convergys
- Provided chat, and email support for order related concerns in Google Express.
Sep 2016 - Mar 2018
Subject Matter Expert
Convergys
- Performed Technical Recovery for Yammer related issues.- Coached, and mentored front liners to ensure tickets are handled properly.- Discussed ageing tickets, trending issues, and updates on Office 365 and Yammer integration with Technical Advisers in the weekly huddle.- Handled escalated tickets from the Yammer Tier II Support group such as manually merging Yammer networks, adding accepted domains to a Yammer network, manually assigning an Admin, reviewing the requirements needed for SSO, etc.
Mar 2014 - Aug 2016
Technical Support Specialist
Convergys
- Provided phone, and email support for concerns related to Microsoft Yammer- Provided phone support for concerns related to Microsoft Office applications.
Feb 2013 - Feb 2014
Sales Associate
Jul 2012 - Dec 2012
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Technical Support Professional, Customer Service Professional
Jan 2011 - Mar 2012
Customer Service Representative
Ibm Daksh Processs Services Limited
Jun 2010 - Nov 2010
Technical Support Specialist
Feb 2010 - Apr 2010
Sales Associate
Nov 2006 - Dec 2009
Team & coworkers
Colleagues at Pason
Other employees you can reach at pason.com. View company contacts for 577 employees →
CE
Charles Ewing
Colleague at PasonGreater Wheeling Area, United States
View →
EA
Edgar Arellano
Colleague at PasonQuito Canton, Pichincha, Ecuador
View →
EP
Elijah Pennoyer
Colleague at PasonCalgary, Alberta, Canada
View →
PP
Pablo Pina
Colleague at PasonArgentina
View →
LR
Lorena Ramos
Colleague at PasonArgentina
View →
RS
Rodolfo Scattone
Colleague at PasonColombia
View →
DS
Daniel Sennhauser
Colleague at PasonCalgary, Alberta, Canada
View →
WG
Will George
Colleague at PasonParshall, North Dakota, United States
View →
SE
Scott. Eastman
Colleague at PasonEvanston, Wyoming, United States
View →
NS
Niall S.
Colleague at PasonCalgary, Alberta, Canada
View →
Charles Ewing
Colleague at PasonGreater Wheeling Area, United States
View →
EA
Edgar Arellano
Colleague at PasonQuito Canton, Pichincha, Ecuador
View →
EP
Elijah Pennoyer
Colleague at PasonCalgary, Alberta, Canada
View →
PP
Pablo Pina
Colleague at PasonArgentina
View →
LR
Lorena Ramos
Colleague at PasonArgentina
View →
RS
Rodolfo Scattone
Colleague at PasonColombia
View →
DS
Daniel Sennhauser
Colleague at PasonCalgary, Alberta, Canada
View →
WG
Will George
Colleague at PasonParshall, North Dakota, United States
View →
SE
Scott. Eastman
Colleague at PasonEvanston, Wyoming, United States
View →
NS
Niall S.
Colleague at PasonCalgary, Alberta, Canada
View →
1 education record
Alvin Navos education
FAQ
Frequently asked questions about Alvin Navos
Quick answers generated from the profile data available on this page.
What company does Alvin Navos work for?
Alvin Navos works for Pason.
What is Alvin Navos's role at Pason?
Alvin Navos is listed as Technical Support Analyst at Pason.
Where is Alvin Navos based?
Alvin Navos is based in Calgary, Alberta, Canada while working with Pason.
What companies has Alvin Navos worked for?
Alvin Navos has worked for Pason, Upwork, Accenture, Convergys, and Vxi Global Solutions, Llc.
Who are Alvin Navos's colleagues at Pason?
Alvin Navos's colleagues at Pason include Charles Ewing, Edgar Arellano, Elijah Pennoyer, Pablo Pina, and Lorena Ramos.
How can I contact Alvin Navos?
You can use AeroLeads to view verified contact signals for Alvin Navos at Pason, including work email, phone, and LinkedIn data when available.
What schools did Alvin Navos attend?
Alvin Navos holds Bachelor'S Degree, Statistics from University Of Southeastern Philippines.
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