Alvin Phillips, Pmp Email and Phone Number
I am a Scrum and Lean Six Sigma Certified Program Manager with more than eight years of experience. During my career, I built and guided high-performance global delivery organizations through process innovations, enabling successful program and project execution within delivery deadlines. I have diverse experience working in industry-leading technology and healthcare companies like Microsoft, Cisco, Red Hat, Lenovo, and Allscripts. Performance Snapshot: Among many signature accomplishments, I led a cross-functional team on a special project at Microsoft that dramatically improved strategic supply chain and demand planning performance. At Cisco, I executed a strategic plan to integrate WebEx technology into Cisco after the acquisition. Professional Career Development: Holds a Master’s in Management Information Systems, BS in Biology, Certified Scrum Master, Lean Six Sigma Yellow Belt, Cisco CCENT certifications, and AZ 900 Fundamental in progress.AREAS OF PM AND PROJECT MANAGEMENT EXPERTISE Program Management Project Management Business PlanningAgile Delivery Requirement Analysis Status Reporting MS DevOps Project Planning Design SolutionsCross-Functional Collaboration Team Leadership/Training DashboardsPlatform Transformation Analytics and Problem-Solving Customer ExperienceEDUCATION:Master’s Degree, Management Information Systems, North Carolina Central University, Durham, NCCERTIFICATIONS: Lean Six Sigma Yellow Belt • Certified Scrum Master (CSM) •Cisco CCENT• PMP (1/2023)
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Project ManagerAllscripts Mar 2021 - PresentChicago, Il, UsEntrusted by management to lead a cross-functional IT Team responsible for successfully implementing the ServiceNow Incident Request platform for this multi-billion dollar publicly traded company that provides physician practices, hospitals, and other healthcare providers with practice management and electronic health record technology.Notable Accomplishments:📌Developed metrics shared with executive management that tracked and improved the performance of the ServiceNow system. Collaborated with leadership to drive the issue resolution program and provide actionable guidance that addressed program challenges.📌Utilized Agile and Kanban to ensure that project objectives were always met. Validating the technical feasibility of the program and managing it within the scope defined by stakeholders.📌Introduced the use of MS DevOps to provide enhanced application lifecycle and project tracking that included version control, reporting, requirements management, project management, automated builds, testing, and release management capabilities. 📌Established program governance practices to expedite the resolution of issues that could potentially impede or impact release activity. Maximized using the ServiceNow tool to drive positive ticket closure results continually.📌Leveraged ITIL best practices and self-service portal design to support seamless ticket submission.
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Program ManagerMicrosoft Dec 2019 - Dec 2020Redmond, Washington, UsRecruited by Microsoft to collaborate with their Program Management team and an assigned PM on a special project. I managed a cross-functional team of 16 private partner and Microsoft Redmond, WA staff. I oversaw the creation of project schedules, work breakdown structures (WBS), issue/decision logs, meeting summaries, and status reports to ensure effective, ongoing communications across all team members.Notable Accomplishments:📌Collaborated with Supply Chain Planning leadership and other business units to resolve functional and operational conflicts within the supply and demand project plans.📌Interacted with Program Management Leadership to ensure business requirements' accuracy in preparing Functional Specifications. Utilized DevOps best practices and MS Project to expertly manage detailed project plans. 📌Led project kick-off meetings and tracked project risks and assumptions. Spearheaded weekly and monthly updates during design reviews to keep complex projects on track and within the desired scope. Facilitated team communication through document libraries and a collaboration site using Microsoft SharePoint. -
Project ManagerRed Hat Mar 2019 - Jul 2019Raleigh, Nc, UsRecruited by Red Hat to execute a Salesforce transformation project for North and South America. Notable Accomplishments:📌Completed the account merger project earlier than expected and the contract was extended. -
Project ManagerCisco Sep 2018 - Mar 2019San Jose, Ca, UsRecruited by Cisco to execute a plan to integrate WebEx technology into Cisco after the acquisition. I was the PM for the Customer Experience Liaison Program and scheduled and monitored customer tours.Notable Accomplishments:📌Executed a successful technology discovery process with stakeholders at all levels of the organization that inspired confidence and built deep and enduring relationships.📌Identified technologies that could be merged by documenting all of the voice audios Cisco and WebEx had to offer.📌Created and maintained comprehensive documentation that met all quality standards and program expectations. -
Business AnalystCisco Jun 2017 - Jun 2018San Jose, Ca, UsNotable Accomplishments:📌Introduced best practices for project implementation and documentation that Improved coordination of Technical Service Requests between Technical Support personnel and internal Cisco Resources.
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Project Coordinator/Analyst, Small And Medium Healthcare BusinessLenovo Apr 2016 - Jun 2017Morrisville, Nc, UsNotable Accomplishments:📌Directed a $10+M project portfolio, collaborating with the CIO to define KPIs and trends in the Salesforce CRM platform that accurately forecasted revenue, built business partnerships, and identified $200K of added revenue. I helped close a $6M hospital technology refresh project. -
Business Data Analyst / Project CoordinatorCity Of Raleigh Municipal Government Feb 2014 - Apr 2016Raleigh, Nc, UsIdentified and worked to remove barriers to successful completion of the overall project, with particular emphasis on resolving issues with subcontractors.Notable Accomplishments:📌Collaborated with 4 traffic engineers on a weekly basis to improve traffic patterns - Resulted in a decrease of 25% traffic collisions in the last year in various territories.📌Provided timely project status updates to the Project Manager.📌Monitored timelines and flagged potential issues to be addressed. -
Business Operations AnalystGsk Apr 2014 - Jul 2015Brentford, Middlesex, GbResponsible for communicating line replenishment and organizing work team.Notable Accomplishments:📌Collaborated with planners to identify order patterns that resulted in low shipping cost and optimal lead time.📌Helped to maintain systems and provided overall support to internal and external customer. -
Sales Associate /Customer ServiceBoyds Philadelphia Aug 2005 - Jan 2012Philadelphia, Pa, UsManaged and maintained customer care relations. Notable Accomplishments:📌Achieved highest 5% average per shift while teaming up with co-workers to ensure proper customer service.
Alvin Phillips, Pmp Education Details
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North Carolina Central UniversityGeneral -
Shaw UniversityGeneral
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Father Judge High SchoolHigh School Diploma
Frequently Asked Questions about Alvin Phillips, Pmp
What company does Alvin Phillips, Pmp work for?
Alvin Phillips, Pmp works for Allscripts
What is Alvin Phillips, Pmp's role at the current company?
Alvin Phillips, Pmp's current role is Program Manager…Execution of Strategic Program Portfolios for Global Organizations.
What schools did Alvin Phillips, Pmp attend?
Alvin Phillips, Pmp attended North Carolina Central University, Shaw University, Father Judge High School.
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