Alvin Smith Email & Phone Number

Lanham, Maryland, United States

Student Success, Program Coordination, Student Counseling, and Academic Support Services: Drive student success with mentorship programs, workshops, and expanded counseling, raising graduation rate by 15% and employment/advanced education enrollment by 30%.Team Leadership and Bridging Gaps: Lead 7 student success advisors. Identify gaps and training opportunities. Serve as expert on programs, policies, and processes.• Training Program Development and Productivity Improvement: Developed/implemented training on application assistance process, allowing team to assist 20% more students.Admissions and Revenue Generation: Lead prospective students through admission process, using communication and problem-solving skills to address needs. Contribute to $1.5M admissions revenue per term.• Higher Education Recruitment: Spearheaded recruitment of students at risk of not attending/completing college. Built partnerships with schools/organizations, increasing recruitment by 25% in 1 year.Career Assessment and Goal Setting: Complete career assessments for at-risk students. Help set/track career goals.• Career Path Planning: Implement individual success plans to align activities with career paths.• Strategic Communications and Student Retention: Drove communications strategy to elevate student engagement and support program participation by 15%, enhancing academic performance/retention.• Career Opportunities: Connected students with employers and resources, sparking 20% increase in internship/part-time jobs and 10% increase in full-time jobs within 6 months of graduation.

Lanham, Maryland, United States

Senior Admissions Counselor, 2U, Lanham, MD, 2018–2019Admissions Counseling, Student Recruiting, and Portfolio Management: Recruited and educated prospective students, conducting webinars and virtual tours, processing application items, and consistently exceeding enrollment expectations. Managed a revenue portfolio of over $2.5M. Student Development: Facilitated student success, tracking and measuring the progress of 250+ students toward graduation.

Lanham, Maryland, United States

Academic Coaching, Student Outreach, and Student Affairs: Delivered academic counseling to prospective graduate students in the field of data science, leveraging active listening skills to understand their needs. Managed a growing pipeline of 500+ prospective students. Strategic Leadership and Team Motivation: Served as team leader for 10 admissions counselors, motivating colleagues to achieve daily goals and call metrics.Training Delivery, Sales Coaching, and Performance Management: Trained new staff and continuously monitored team to provide coaching on sales techniques, program knowledge, and methods to reach and exceed performance goals.Project Management, Strategic Planning, and Process Quality Improvement: Spearheaded special project to enhance student engagement and satisfaction, designing and implementing a new communication strategy, conducting feedback surveys, and addressing areas for improvement. This increased student engagement by 15% and overall student satisfaction by 10%.

Washington Dc

Relationship Building and Job Placements: Fostered relationships with more than 75 employers, helping place low-income clients in rewarding jobs. Needs Assessment, Oral Communication, and Retention Strategies: Drew on effective communication skills to understand client needs and challenges. Provided employment support that boosted client job retention from 54% to 85% in a 16-month period. Employee Training and Performance Improvement: Headed training sessions for 13 staff, resulting in improved performance on semi-monthly audits. Project Oversight, Workflow Optimization, Process Analysis, Operational Streamlining, and Cost Savings: As lead on a project aimed at optimizing workflow, analyzed existing processes, identified inefficiencies, and implemented strategic changes to streamline operations and save company $200K a year.

Washington, District Of Columbia, United States

Project Support, Strategic Relationships, Project Progress Tracking, and Problem Solving: Managed relationships with 4 Department of Defense (DoD) clients and contractors, providing updates on project progress, addressing inquiries, and resolving operational problems.Scheduling Management and Administrative Assistance: Coordinated schedules of the program director and deputy director, facilitating the efficient development of proposals, contract deliverables, and presentations.Executive Correspondence, Written Communication, and Organization Skills: Employed strong written communication and organizational skills to draft executive correspondence, update presentation graphics, and create white papers, matrices, and other deliverables for 6 active contracts.

Master Of Social Work - Msw, Mental Health Counseling/Counselor

Masters, Public Administration

B.A, Social Work

Activities and Societies: Ronald E. McNair Scholars Program, Debate Team, International Peer AdvisorConversational understanding.