Generating sales leads – i.e. calling a list of potential transportation customers and asking them to consider using AGX Freight for their freight business.Maintaining relationships with customers. Negotiating price for loads with shippers and carriers.Entering customer data into our technology platform.Coordinating loads with our operations team to ensure customer expectations are met.Creatively and authentically resolving customer issues when they arise.

Responsible for developing mutual and beneficial client relationships based on the transportation needs of the customer. Daily activities include: ▪ Identifying prospects and courting new businesses to build clientele and ultimately achieve monthly sales goals▪ Educating new and existing customers about best mode and cost effective means needed for specific shipments▪ Providing daily updates to the CRM to reflect sales calls activity and opportunity updates▪ Developing business opportunities through cold calling, prospecting and networking▪ Negotiating competitive inter-modal rates for companies shipping a variety of products and goods

Coordinated activities related to dispatch activities, routing, tracking, rate, and billing. Negotiated and determined appropriate pricing based on volumes, service lanes and potential business for both carriers and customers. Worked directly with new and existing carriers to obtain pricing. Certified pricing calculations for each client to meet the profit goals. Collaborated with the sales team to establish procedures and identify ways to grow business lanes.

Liaison for explanted medical devices (pacemakers, defibrillators, and neurological stimulators) from point of extractions to ensure that proper credits were reimbursed back to medical payee.Worked closely with coordinators in surgical departments to educate and implement procedural guidelines and regulations. Helped establish the guidelines for the handling, documentation, and protocols for the explant program. Complied daily tracking logs to ensure that all devices were accounted for and data was available when needed.

Team Lead Customer Service (US Census Bureau Project)-Provided direction/coaching to employees so calls were answered in a timely, efficient and knowledgeable manner. Assisted supervisors with daily operations of the call center to include the development and implementation of staffing, training, scheduling, and recognition programs. Provided statistical performance feedback and guidance on a regular basis to aid and develop each team member.

Built Delivery Driver’s routes via computer system for the most efficient means for travel using Road Net software. Conducted vehicle safety inspections to insure safety standards were met according to DOT and company regulations. Was the Break Freight Leader when the manager took vacation time or was absent. Tracked missing or lost packages to insure 100% Service Levels Agreement (SLA) goals were met.

Mortgage Loan Officer NMLS# 885657•Worked with prospective and existing customers in a call center environment to provide financial solutions through lending and companion products•Worked with multiple mortgage loan system applications to navigate enterprise loan products and recommend profitable solutions•Able to recognize a customer's relationship and understand a customer's overall objective•Skillfully crafted lending products with companion products and pricing that resulted in customer sales•Ensured exceptional customer service by maintaining thorough knowledge of lending programs, policies, procedures and regulatory requirements•Demonstrated a commitment to professional ethics, complying with all federal and state compliance policies and adhering to HMDA requirements. SAFE Act compliant and registered with

•Represented Merrill Lynch Personal Advisor (MLPA) proprietary software support program•Directed inquires from the branch offices regarding the enrollment, maintenance, and termination of accounts

•Enforced AAA guidelines for seamless check-in procedures•Quickly established rapport with members and returning guests who often requested my personal assistance

•Maintained a pipeline of over $3 million with a closing ratio over 82%•Processed residential home loans by calculating debt to income ratio's (DTI ), verifying income, and employment

•Maintained a pipeline of over $3 million with a closing ratio over 82%•Processed residential home loans by calculating debt to income ratio's (DTI ), verifying income, and employment

•Negotiated new contracts with a 63% achievement rate•Achieved a 79% above goal average for new business•Increased mid-west territory sales by 24% over previous year•Analyzed monthly production and marketing data for improved productivity

•Managed a pipeline of over $3 million with a closing average of 83%•Reviewed residential home loan documents by verifying before submitting files to Underwriters •Supported corporate sales staff and mortgage brokers by obtaining requested documents•Analyzed residential home appraisals to verify net worth and accurate value

•Increased branch revenue by 38% with damage waiver sales•Managed all aspects of a highly profitable branch car rental office including sales, marketing, customer service, and fleet management •Trained new hires and implemented career development program for local branch offices•Achieved 4 salesman of the month awards

•Supervised a crew of 12 in technical trouble shooting, aircraft handling, and safety•Trained personnel in all aspects of hydraulic and metal structural repair•Purchased aircraft equipment from competing vendors based on military standards, pricing and warranties•Supervised a crew of 18 in the security, issue, storage, accountability and proper handling of over $7 million in various types of ammunition and weapons•Coordinated security, logistics, and set-up of field ammunition supply points during war and peace time•Competitively selected as the Platoon Sergeant for three different units•Taught basic security principles and tactics for land based and sea based personnel•Evaluated performance of personnel, wrote performance reports and made recommendations for subordinates for promotions