Kalvin Q. Email & Phone Number

Metro Manila, Philippines

Recruitment Process Outsourcing (RPO)• Responsible for overseeing RPO projects, primarily for IBM, as well as the IBM Tech Staffing Division. Additional RPO projects include Hire Velocity RPO and Schneider Electric PH.• Responsible for preparing monthly billing statements for RPO services and creating revenue forecasts.• Conducted data analysis to identify trends and areas for improvement, presenting insights to clients and internal stakeholders.• Provided competitor’s movement report and salary benchmarking data, as well as broader market intelligence.• Managed a 1 Resource Manager, 2 Team Leads, 3 RBP’s, recruiters, recruitment sourcer’s, and recruitment coordinators, offering guidance, coaching, and performance feedback.• Attends monthly high-level operations review meetings to discuss progress, updates, and challenges within my business unit.• Collaborated closely with the Chief Country Head to refine the RPO process and organizational structure.• Responsible for managing client relationships, ensuring satisfaction, and overseeing the delivery of services to meet client expectations and business objectives.• Developed and implemented a structured process flow.• Coordinating with Business Development Managers to secure new projects and expand client relationships.Business Process Outsourcing (BPO)• Oversaw the onboarding and implementation phases, as well as served as the point of escalation.• Served as the dedicated PM for BPO client Dida Travel, overseeing 1 expat CSM, 2 Team Leads, 1 Trainer and team of 60 CSR.• Developing and implementing process improvements to enhance productivity and cost-effectiveness.• Facilitating communication between internal teams and clients to ensure smooth project execution.• Assisted in planning and securing 9G visas for the client's• Conducted final interviews with candidates.

• Ensure the day-to-day operational efficiency of the Internal Recruitment unit and foster collaboration among hiring managers, recruitment professionals, administrative staff, and Business Advisors.• Oversee and offer comprehensive guidance to the recruitment team while providing regular performance reports.• Formulate a recruitment strategy for each job vacancy, emphasizing the effective utilization of social media to attract and identify potential candidates.• Monitor and record recruitment metrics to evaluate effectiveness.• Adjust existing recruitment protocols or create new ones when necessary.• Evaluate recruitment software options and recommend the most suitable choice for the company's needs.• Research and select appropriate job advertising channels.• Offer recommendations for enhancing our employer brand.• Collaborate with department managers to anticipate future hiring requirements.• Conduct second-level or final interviews with job applicants, creating a shortlist of qualified candidates.• Draft precise and comprehensive job descriptions to attract highly qualified candidates.• Advise the hiring team on effective interviewing techniques and implement innovative methods to enhance the overall recruitment process and candidate experience.

Mba

Bachelor'S Degree, Dean’S Lister

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