Alvina Foo Email and Phone Number

•Assist in the setting up of the physical kiosk.•Overseeing and managing daily operation of the Singapore helpdesk•Managing processes and updating of SoPs in the Sharepoint for the helpdesk according to changes.•Records and qualifies effectively the queries to provide appropriated answers to internal stakeholders.•Assisting with clarity the solution found or instruction to be followed to the internal users.•Maintain customer query log (e.g. FAQs) and contribute to chat bot development.•Collaborate transversally to obtain requested information with the relevant support teams.•Monitoring and ensuring continuous improvement of customer satisfaction by identifying action plans.•Generate statistic reports and lead monthly meetings with department heads for continuous improvement plans.•Conduct onboarding training for new hires.

• Responsible for delivering end-to-end transactional procurement process for both Singapore and Malaysia • Managing purchase requisitions and purchase orders transactions and error coding with internal stake holders.• Advising user on procurement system and vendor management processes or any technical issues.• Monitoring compliance across procurement elements for Purchase-to-Pay process.• Preparation of data/ metrics related to spend, savings and transaction volumes. • Liasing with Vendors for RFQ.• SAP transaction from PR to PO and vendor creations.

•Setting up contracting processes for Randstad.•Manage contractor listings across all specializations in Randstad.•Advice and guide new starters for online timesheet and technical issues.•Guided clients on timesheet approval processing.•Brief insurance coverages and entitlements to contractors.•Employment contracts drafted for client and candidates.•Assist with ad-hoc pre-onboarding processes, including candidates’ background checks•Set up candidate profiles on system for payrolling•Liaise with payroll team and clients for contractors' month-end timesheets and payroll matters.•Handle off-boarding with payroll team on leave balances and encashments.•Prepare monthly reports after month end for manager’s meeting.•Manage new hired packs and new starter inductions•Set up rates calculator with finance team•Created leave calculation entitlements.

•Generate weekly management report•Manage contracting administration in Hays•Collate all required documents for compliance and finance billing purposes•Responsible for applying, issuing and renewing employment passes for contractors •Conduct induction onboarding processes for Hays contractors •Brief contractors on timesheet updates for client portals and ensure they submit their monthly timesheets on time•Liaise with appointed insurance company to ensure proper insurance coverage for all contractors•Liaise with Finance on contractor’s monthly timesheet and payroll matters•Handle and update all contractors listings•Prepare and draft meeting minutes for monthly Contracting Meetings•Draft contracts for clients and candidates•Prepare letter of employment upon request from contractors•Submit National Reservist claims for local male contractors

•Generate and prepare weekly reports for department meetings•Arrange and coordinate candidate and client interviews•Register and update candidates profiles into CRM system•Ensure all client and contractor documents are in order before submitting to accounts for billing purposes•Responsible for applying, issuing and renewing employment passes for contractors •Arrange medical checkup for contractors when required from MOM•Coordinate air travels for contractors•Manage monthly expenses and quarterly appraisals for consultants•Handle daily ad responses and job postings for consultants•Draft contracts for clients and candidates•letter of employment upon request from contractors•Liaise with appointed insurance company to ensure proper insurance coverage for all contractors•Covering reception duties when required.

•Provide marketing admin support to Marketing Executive•Customer relationship management•Participate in 7/11 trade exhibition set-up•Assist in island-wide marketing promotions and projects•Coordinate/execute internal and external events•Provide social media updates on ongoing campaigns•Inventory management of marketing materials•Liaise with sales team and Supply Chain department on stocks for sampling/sponsorship•Food tasting of competitors' products and tracking of competitor’s activities

•Plan, organize and execute Board papers for AEP Investment Management and Securus Partners Pte Ltd director meetings•Co-ordinate daily meetings, conference calls and seminars•Manage inventory of stationery, pantry items and equipment•Provide assistance and adminstrative support to directors•Manage appointment schedules for two directors, including meetings and arranging all logistics for business travels•Manage all inbound calls and walk-in guests•Update company’s marketing collateral and brochures