•Terminating fiber, splicing fiber faults, Installing and commissioning of fiber links.•Develop, maintain and update network capacity planning reports and key performance indicators that insure network is maintained in accordance with industry accepted planning policies.•Recording network infrastructure in Patch manager -software.•Open Access Hotspot Installation and setup –using RB Mikrotik Routers + Ubiquiti Ap plus , Tp link Ap•Wimax Installation and Setup – using RB SXT and Omnik Base stations and Alvarion•Preparing and planning Diagrams- Duct Schematic , Cable Schematic , Pon Schematic , Wiring Diagram, Link Budget and Utilization Documents for projects•Coordinating and recording civil works and fiber splicing team in projects

•Provide technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions through verifying proper hardware and software set up, power cycling equipment, assisting with navigating around application menus and troubleshooting email issues, internet connectivity-ADSL, Wimax, Vsat ,Uhf ,Fibre, VOIP and more.•Follow ups and making scheduled call backs to customers where necessary•Interacting with customers to provide and process information in response to inquiries, concerns, and requests about products and services.•Delivering service and support to end-users using and operating automated call distribution, via remote connection or over the Internet.•Monitoring and maintaining the Network systems, Base stations as well as the networks within the organization•Checking email queues and pushing emails in Linux servers.•Customer care and adhering to customer query resolution procedures.•Provide technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions through verifying proper hardware and software set up, power cycling equipment, assisting with navigating around application menus and troubleshooting email issues, internet connectivity-ADSL, Wimax, Vsat ,Uhf ,Fibre, VOIP and more.•Follow ups and making scheduled call backs to customers where necessary•Interacting with customers to provide and process information in response to inquiries, concerns, and requests about products and services.•Delivering service and support to end-users using and operating automated call distribution, via remote connection or over the Internet.•Monitoring and maintaining the Network systems, Base stations as well as the networks within the organization•Checking email queues and pushing emails in Linux servers.•Customer care and adhering to customer query resolution procedures.