Alvin Singh, Mis Email & Phone Number

West Sacramento, California, United States

As the IT Client Services Section Manager I am responsible for ensuring that the currentbusiness technology systems are operational and available for conducting CalSTRS business. I oversee the Client Technology Services, Client Technology Infrastructure and Audiovisual Services teams and direct the development and execution of IT Client Services goals and objectives in alignment with the CalSTRS business plan. I also make high level decisions and am results oriented, while playing a major role in formulating IT strategy and policy, and administering the most complex IT projects.

Sacramento, California, United States

As the System and Security Administration Manager I am responsible for organizing and directing the staff and work of the System and Security Administration team. I work closely with the IT Operations and Infrastructure teams to ensure customers receive quality products and services. I leverage industry best practices in the delivery of end-user IT services and support.

Sacramento, California Area

I work as a Project Manager to develop and manage project plans and manage and support allphases of the project life cycle from project initiation through closeout. Gather, write, andcommunicate project information to project stakeholders including business lead, projectleadership, and project sponsor. Act as a liaison between business areas and Technology Servicein the identification and prioritization of various complex business processes, business andtechnical requirements, system design, and procurement methodologies. Identify and defineopportunities to improve processes and work to implement process improvements. Supportmaintenance of the CalSTRS Project Portfolio Management program during testing efforts. Provideconsulting and mentoring services to all levels of CalSTRS staff on CalSTRS’ Project ManagementMethodology standards, tools, and techniques.

West Sacramento

Acted as lead on the IT Infrastructure and Operations projects to determine project scope and toanalyze customer needs. Worked with the Project Coordinator and Technology Services teams todevelop the business case. Gathered business needs, identified technical requirements, andmanaged the requirements throughout the project life cycle. Ensured customer needs andexpectations were met. Assisted with project testing and implementation. Lead efforts to define,coordinate, plan, schedule, monitor, and support IT Infrastructure & Operations initiatives andsmall-scale projects through all phases of the project life cycles following the CalSTRS projectmanagement methodology. Gathered, developed, and communicated project information tostakeholders. Analyzed current processes within IT Infrastructure & Operations for processimprovements. Looked for ways to streamline processes. Identified areas where no formalprocess existed, and developed and documented new processes with stakeholders.Lead efforts to define, coordinate, plan, schedule, monitor, and support IT Infrastructure & Operations initiatives and small-scale projects through all phases of the project life cycles. Gather, write, and communicate initiative / project information to stakeholders. Ensure CalSTRS Project Management Methodology is followed on these initiatives / projects.Analyze current processes within IT Operations for process improvements. Look for ways to streamline processes. Identify areas where no formal process exists, and develop and document new processes with stakeholders.Assist and act as alternate to the Change Management Coordinator, Problem Management Coordinator, and Incident Management Coordinator as needed.Attend change management, and problem and incident resolution meetings as needed. Attend team, division, and branch staff meetings.

West Sacramento

Provided technical support service via telephone, e-mail, and in person. Support includeddesktop, laptop, printer, copier, monitor and Audio Visual (AV) devices. Performed detailedanalysis to troubleshoot technical problems and recommend effective solutions. Documentedsolutions and findings in Service Center Knowledge Base system. Administered access todistribution groups, folder groups, and other network resources. Initiated the IT on boardingprocess by creating new user accounts and requests for access. Performed Incident Commanderrole on Major Incidents that caused degradation in service or complete outage. Monitored server,network, application, database, and communications systems. Completed different projects withvarious levels of complexities and shifting priorities. Followed ITIL framework to work with theIncident, Change, and Problem management processes.

Provided technical support assistance to end users software and hardware related issues. Administered access to distribution groups, folder groups, and other network resources. Conducted technology training pertaining to technology use, including hardware and software. Prepared progress reports of current projects and proposal for future projects. Consulted on business automation technology needs. Assisted in procurement, maintenance, upgrade, inventory, and retirement of hardware and software assets. Ensured IT policies were adhered to maintain compliance within the organization.

Supported coordination tasks for one of the largest learning centers for University of Phoenix. Coordination functions included logistical management of classroom space, technology, and faculty availability. Provided support to revenue generating strategies such as excess space rental to external organizations and testing services to customers. Performed other administrative and clerical tasks as needed to support the overall goals and objective of the organization.

Supported the technology infrastructure throughout eleven geographically separated schools within this district. Managed the technical support ticket system queue and ensured efficient problem resolution to fulfill specific service level agreements. Collaborated technical support resolution efforts with various technical support teams such as Dell, HP, and Cisco.

Masters, Information Systems

Bachelor Of Science, Management

Associate Of Science, Electronics Technology