Alvin Chou Email & Phone Number

Los Angeles, Ca, Us

Culver City, California, Us

Live Ops Tools Producer and Project Owner on WWE Champions-Delivered Internal Tool Improvements and Tool System Updates that reduced implementation times by ~75% and reduced live issues by ~40%-Create product roadmap and prioritize features into development sprints-Manage external production team and mentoring producers to Scopely's standard ofagile methodologies.-Established an organized development process that brought the team from ad-hocoperations to an accountable system which allowed the team to execute roadmapdeliverables and take on more tasks-Continuously drive tool enhancements informed by testing and team feedback-Manage backlog of Internal Tools improvements-Develop new Live-Ops processes and train Live-Ops Managers how to optimize work-Scheduling Training Sessions on Internal Tools-Provide support to LiveOps Team operations

City Of Industry, California, Us

- Manage new product development cycle with 6 vendors for 15+ SKUs from prototype to mass production - Support on-going product reworks and repairs for 40+ SKUs- Assist in website overhaul to include new features and eCommerce functionality- Act as Technical Writer for documenting processes and generating Standards of Procedure - Consult on process optimization to streamline project planning and operational functions- Manage Amazon Listings and open cases for corrections and issues- Assist with logistics operations including record management in SAP, maintaining Carrier Information and Bills of Lading, and managing pallet labels- Assist with accounting by opening claims with Amazon regarding wrongful failed shipment claims- Process international container routing to ensure warehouse inventory stays balanced- Process and route Walmart Supplier Orders and ensure freight carriers complete pickups in timely fashion

- Ran Agile methodology with international team to build eCommerce platform with social and mobile gaming features- Built preliminary specs for 5 new features and ensured relevant sub-tasks and information were present for developers working on them- Coordinated 10 external design studio tasks from conception into final assets and troubleshot any issues that arose- Created competitive analysis on features from competitor sites detailing UX/UI- Created output reports on developers to determine their efficiencies - Ran social media accounts and created posts to be uploaded each week- Ran JIRA board and kept confluence documentation up to date

Culver City, California, Us

Art & Animation Producer for Futurama: Worlds of Tomorrow (Shipped)- Oversaw development of game during production, world wide release, and live-ops for 21 post release events as the day-to-day point of contact for stakeholders.- Managed Art and Animation schedule and resourcing by aligning Art & Animation Leads with Product managers and Game Director- Ensured Visual Assets were approved with external IP holders- Managed Content Team implementation schedule and ensure clear cross functional communication between all teams (Engineering, Art, Animation, Product, QA, and Marketing)- Managed all in-game audio and text localization with external partners- Ticketed Product team tuning specifications, gameplay feedback, and supporting any project team when needed- Filled Lead Producer role when they were out of office and supported when overburdened- Coordinated with International Outsourcing Studios to create Art and Animation Assets- Course corrected Art and Animation teams, which consistently ran 2 days behind schedule, to have 3 weeks of buffer by streamlining the asset development processes and pipelines

Culver City, California, Us

Lead Game Content manager on Marvel: Avengers Academy and Futurama: Worlds of Tomorrow- Participated in Lead SCRUM to determine daily task priorities, report any delays in implementation schedule, and create solutions to reduce further delays- Maintained Content team implementation pipeline and determined proper resource allocation to game features for production, world wide release, and live-ops for 6 post release events on Marvel: Avengers Academy- Ensured that development teams had JIRA tickets for priority issues, specs, and assets- Trained 4 newly hired Content team members, generated 3 new on-boarding resources- Enacted new implementation methods and tools to reduce implementation times by 15% for content features

Culver City, California, Us

Game Content Manager for Family Guy: The Quest for Stuff and Marvel: Avengers Academy (Shipped)- Managed weekly content pipeline and maintained internal and live game environments while coordinating with every development team for on-time weekly releases across 17 game events- Implemented 7 A/B tests with Product and Data Analysis teams to gauge player response before large updates or to experiment with new game flows- Generated and implemented test case scenarios for QA team to verify and investigate- Coordinated with Art team to implement and adjust UI, 3D Animation, and event maps

- Performed market research for possible partners to assist in promoting upcoming events as well as web content creation for website to generate traffic and cross promotion purposes - Wrote 7 articles in total for the company website

Philadelphia, Pa, Us

- Raised funds, budgeted, planned, and managed recruitment events as well as oversaw pledge events and procedures- Led new member group through process to completion

City Of Industry, California, Us

- Assisted General Manager with day to day clerical work- Assisted Accounts Payable with Credit Memo creation- Assisted Accounts Receivable with payment recording and filing- Facilitated document transfers and communication with legal counsel on cases, wholesalers, and suppliers

Philadelphia, Pa, Us

- Collected dues and managed budget of about $2000 for year of expenses and activities- Planned and executed fundraiser events for fraternity- Ended term with 13% increase on initial account through effective budget planning and fundraisers

Taipei, Tw

- Performed QA testing on Beta build of Cytus (mobile game project)- Researched and presented to team alternative camera methods/systems for future projects