Motivated, personable, business professional, with multiple college degrees, and a successful 20-year track record of efficient supervisory and management experience in municipal Customer Service, Billing, and Collections. Strong grasp of Industry Standard Customer Service practices for municipal utilities, with demonstrated ability to conduct staff training. Diplomatic, and tactful, with professionals, and nonprofessionals, at all levels. Accustomed to handling sensitive, confidential, records. Demonstrated history of producing accurate, timely reports. Extensive experience making presentations to internal customers, (e.g. City Commission), and external customers (e.g. commercial customers and community groups).Flexible and versatile -- able to maintain a sense of humor under pressure. Poised and competent, with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills.Founder of High Impact Coaching and Motivation (formerly AEC Management Consultants), Alvin is a dedicated professional with expertise in Business Management, Change Management, and Customer Service. The past twenty years has been focused on the Total Customer Experience within the utility and government service business space. Some typical projects include, creating Customer Advocate Teams, to allow organizations to proactively address customer needs; planning and hosting public forums to both educate customers, and to allow customer input on the front end of policy-making decisions; creating and implementing Key Customer Accounts programs, to address the special needs of large and/or specialized companies.Alvin has a varied professional work experience that has served him well in both business and social settings. Prior to entering the Customer Service Field, he has been a public school teacher at Lake Brantley High School in Seminole County, teaching Sociology to college prep students. He was also a Sr. Laboratory Technician at Seminole Electric, where he authored the Comprehensive Quality Assurance Plan as was required by The EPA. A graduate of Florida A & M University with a degree in Political Science/Public Management, as well as MBA graduate from the University of Phoenix.