Alvin John Email & Phone Number

Vancouver, Canada Area

• Preparing contracts and financial reports for upper management review; researching job profitability and other financial measures for upper management to utilize to make informed decisions.•Ensuring the maintenance of an adequate system of accounting records, and enhance the accuracy of the company's reported financial results.• Coordinating with marketing manager to ensure sales materials, company brochures, web marketing etc. is consistent on all marketing channels and aligned with company vision.• Working with upper management on conducting strategy to capture more market share, and look for new opportunities/segments for company to expand into.

Vancouver, Bc

• Working as part of the Finance and Administration department to be the first point of contact for all customer inquiries regarding safety, employee conduct, machine functionality and other issues.• Solving problems that affect the service, efficiency, and productivity; responding to customer requests regarding payment errors and refunds.• Preparing customer refund requests for review and approval; researching customer payment history and providing supporting documentation to upper management.• Ensuring customer satisfaction by bringing violation and collection disputes to a satisfactory resolution.

Vancouver, Bc

•Assisted sales manager with packaging high-end custom home theatre systems by providing detailed knowledge behind product specifications, which streamlined information to customers in a simplistic way.•Coordinated product demonstrations with clients and successfully conducted meetings with potential customers in order to conclude the sale of home theatre and home automation products.•Shadowed sales manager at job sites with new prospective clients and learned methods of effective and persuasive communication.

Beedie School Of Business, Burnaby, Bc

Teaching Assistant for Consumer Behaviour (Bus 347)•Led and taught tutorial sections about consumer behaviour and how marketers influence consumer attitudes and behaviour towards a brand/product.•Responsible for developing lesson plans, grading presentations and final exams, and providing weekly office hours to assist in student learning.

Vancouver, Bc

•In-field experience as an assistant to a certified alarm technician for pre-wiring security systems, access control, and home automation systems. •Adept knowledge on programming home theatre equipment that allowed clients’ systems to be installed effectively and under an efficient timeline.

Richmond, Bc

•Sales experience from selling merchandise such as high-definition televisions, receivers, extended warranties, etc., and was under a commission system which developed a competitive drive to perform efficiently.•Attended sales workshops and marketing seminars on providing quality customer service, and learning sales techniques through effective communication with customers.

Vancouver, Bc

• Refereed official Vancouver soccer league games for youth ranging in age groups from U9 – U14.• Assisted as a linesman for official Vancouver soccer league games for youth ranging in age groups from U15-U18.

Bachelor Of Business Administration (B.B.A.) Honours, Finance, Marketing, & Operations Management

Advanced Consumer Behaviour & Global Retail Management

Summer 2013