[∙] Conduct regular patch management and system maintenance to ensure the health of platforms/servers[∙] Set up health checks for systems & applications in monitoring tools like Zabbix, Nagios, SolarWinds, Graphana etc[∙] Troubleshoot and fix issues meeting SLAs and operational standards[∙] Manage incidents and escalations as per policies/procedures to meet incident management and uptime SLAs[∙] Liaise with engineering teams for RCA’s and permanent resolutions of issues using Jira and ServiceNow tickets and chat conference rooms.[∙] Identify repetitive tasks and automate using BashContribute to operations handbook[∙] Investigate and assess alerts for hardware and schedule replacement or tests[∙] Initiate emergency maintenance as needed for failed/failing hardware (drives, RAID controllers, power supplies, etc)[∙] Perform L1 monitoring regarding hardware status/health, complicated server health analysisEnsure smooth hand-offs between shifts

[∙] Hardware and software support for IT/ITES company.[∙] Complete cPanel Web hosting Support [DNS issue, Network issue, Disk issue etc][∙] Monitoring Servers using Graphna, Zabbix, Datadog[∙] Creating documentation and handling ticket using JIra [∙] Linux installation, configuration and troubleshooting.

[∙] On-Call network support [∙] Handling basic switch and router issue[∙] System network configurationLinux, Windows system patching