Alvin Luu Email & Phone Number

San Antonio, Texas Metropolitan Area

• Support and promote the talent efforts for SS&E. Source and recruit talent, develop and execute recruitment plans; network through industry contacts, social media, association memberships, trade groups and employees.
• Effectively use and maintain both the HRIS and Recruiting/Onboarding software and other resources to plan and execute talent identification and selection strategies. Maintain accurate data. Communicate and coordinate.
• Coordinate orientation and onboarding of new employees while maintaining contact with the new hires from the application stage to onboarding. Assist and train hiring managers on the recruitment cycle.
• Administer background screening and preparation of employment offers and maintain employee orientation materials. Arrange candidate interview schedule with interview teams; coordinate travel arrangements and track.
• Coordinate and maintain areas of compliance, data, and recordkeeping for all staff by maintaining employee files and ensuring company compliance with employment laws, regulations, and company policies through.
• Support and participate in employee engagement and recognition initiatives. Participate and educate staff on employment opportunities, benefits, perks, etc. Support and engage on perks or employment advantages.

Los Angeles County, California, United States

Assisting senior management, and working with other team leader within the site to create team culture, andto make a comfortable environment that will increase productivity. Decreased customer wait time by 20% Escalation point of contact for customer and internal complaints, high risk tasks, and time sensitive mattersuch as delayed wires, rejected ACH.

Manages Middle Market Client Portfolios, and assist in their day-to-day treasury operations. Identifying and resolving client issues by having a dynamic customer service attitudethrough telephone and email; Fielding an average of 40 incoming calls per day and/or 30emails per day. Acting as a dedicated liaison between the client, bank operations, sales.

Monterey Park, CA

Build relationships with hundreds of new and existing customers while providing financial counseling to sustain Wells Fargo’s high satisfaction ratings and customer experience. Consistently helped exceed 100% of the branch’s DDA acquisitions Mentoring 3 team members to develop a keen eye for opportunities that will benefit our customers’ specific financial.

Identifying and resolving client issues by having a dynamic customer service attitudethrough telephone and email; Fielding an average of 40 incoming calls per day and/or 30emails per day. Acting as a liaison between the client, bank operations, sales officers, vendors andrelationship teams to ensure the delivery of quality services to meet the clients’.

Monterey Park, CA

Strongly detail-oriented in proper handling of all banking transactionsDeliver high value, detailed customer service along with accuracy and efficiencyRecognize customers’ financial services requirement and cross selling to meet those requirements

Intermediary Shift LeadHandle new employee training and overseeing their transition into their first work environmentHandle customer services, customer satisfaction, and transactionsProduce on average of 200-300 loaves of bread daily

Maintained club operations, specifically examined equipment regularly, set up the ball cage, practice machine and conesCoordinated and performed practice drills for Tennis Club membersActively participated in weekly club meetings and events, such as UC Irvine Tennis Club’s weekend tournamentsContributed in fundraising events