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Alvin Macaraeg is listed as SAP CRM Specialist at APL, a with 5610 employees, based in Singapore. AeroLeads shows a matched LinkedIn profile for Alvin Macaraeg.
Alvin Macaraeg previously worked as Business Applications Analyst at Walton International Group and Premier Service Manager at Hongkong And Shanghai Banking Corporation. Alvin Macaraeg holds Master Of Business, Enterprise Resource Planning Systems from Victoria University.
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SAP Customer Relationship Management (CRM)Extensive banking domain functional experience in Customer Relationship Management and solid client service and process training skills Analytical - Extraction of data and report generation to anticipate the business and consumer needs. Technical – System UAT, creation of test scripts, detection of defects and full implementationSAP ERP R/3; SAP FI/CO Project Implementation; Business Intelligence; Business Process EngineeringSpecialties: Alvin specializes in client service and support, problem isolation and analysis, software quality testing and report generation and analysis.
Listed skills include Legacy System Migration Workbench, Profile Code Generator, Computer Aided Testing Tool, Solution Manager, and 18 others.
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Singapore
Responsible for managing the SAP CRM project and implementation of Sales Team Enablement tools globallyAssists team to implement CRM system that achieves sales efficiency and provides support to the users so as to increase global usage of CRM to maximize the value of this toolSupports sales tools/ idea generation and provide insights and recommendations for action planning and improvement
Singapore
Provides software support to in-house IT software projects and responsible for implementing new software projects, business process re-engineering and documentationGathers information for new development or enhancement initiatives; administration and ongoing support of existing applications in cooperation with the business and other areas of ITResponsible for daily maintenance and error correction on software applications
Singapore
Creates the daily reports of the team’s cases using Microsoft Excel (Pivot Table) for further analysis by the upper management Provides high value services delivery via calls/correspondence and create leads and opportunities in the bank’s in-house CRM system Provides service support to Relationship Managers assuming responsibility of the operational functions in customer service
Singapore
Responsible for retrieving the open service requests from the bank’s CRM system (Siebel) and export to Excel to generate the report for further analysis during morning huddleRetrieves the reports and handles daily unassigned service requests that may require in depth analysis or investigationHandles escalations and supports Team Managers in handling customer service issues and manage daily operational issues
Singapore
Responsible for conducting user requirement analysis , functional specification and testing of the updated version of the bank’s maintenance system (Vision Plus) before implementationCreates effective test cases that map back to business requirements and functional specificationsResponsible for documenting all sessions, tracking testing defects and communicating to management
Ncr - National Capital Region, Philippines
Responsible for handling escalated calls from customers and providing the best quality service to retain them and to increase revenueManaged customer complaints regarding the airlines’ irregular operations such as flight delays and cancellations, lost baggage etc.
Ncr - National Capital Region, Philippines
Responsible for initiating calls and developing high level relationships with the clients by promoting products and services efficiently
Other employees you can reach at apl.com. View company contacts for 5610 employees →
Karen Mendala
Colleague at AplWashington Dc-Baltimore Area, United States
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VB
Vincent Bassanelli
Colleague at AplGreater Phoenix Area, United States
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MC
Ming-Huei Chang
Colleague at AplTaiwan, Province Of China
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RW
Rainer Waeger
Colleague at AplGreater Hamburg Area, Germany
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Larry Lundgren
Colleague at AplRancho Cucamonga, California, United States
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LS
Lisa Smith
Colleague at AplEnglewood, Colorado, United States
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AA
Ashok Adhav
Colleague at AplMumbai, Maharashtra, India
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MC
Michael Christle
Colleague at AplWolfeboro, New Hampshire, United States
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5F
54-Carlos Figueiras
Colleague at AplLisboa, Lisbon, Portugal
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PT
Purnima Tuniya
Colleague at AplSioux Lookout, Ontario, Canada
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Quick answers generated from the profile data available on this page.
Alvin Macaraeg works for APL.
Alvin Macaraeg is listed as SAP CRM Specialist at APL.
Alvin Macaraeg is based in Singapore while working with APL.
Alvin Macaraeg has worked for Apl, Walton International Group, Hongkong And Shanghai Banking Corporation, Dbs Bank, and Advanced Contact Solutions, Inc..
Alvin Macaraeg's colleagues at APL include Karen Mendala, Vincent Bassanelli, Ming-Huei Chang, Rainer Waeger, and Larry Lundgren.
You can use AeroLeads to view verified contact signals for Alvin Macaraeg at APL, including work email, phone, and LinkedIn data when available.
Alvin Macaraeg holds Master Of Business, Enterprise Resource Planning Systems from Victoria University.
Alvin Macaraeg is listed with skills including Legacy System Migration Workbench, Profile Code Generator, Computer Aided Testing Tool, Solution Manager, Change And Transport Systems, Crystal Xcelsius 2008, Business Explorer, and Siebel Crm.
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