Alvin Sii Email & Phone Number

Auckland, Nz

Auckland, Nz

Auckland, New Zealand

Key Responsibities:✔Acquire understanding of business processes and services while actively looking for ways to improve through innovative solutions✔Work closely with development, testing, and infrastructure teams to ensure seamless integration and delivery of software solutions✔Manage DevOps environment on Microsoft Azure platform✔Design, implement, and manage infrastructure using Bicep, Terraform✔Develop, maintain, and optimise CI/CD pipelines✔Provide Level 2/3 support for enquiries from clients and healthcare providersKey Achievements:✔ Improved code quality and security by introducing Sonarqube and Trivy to our CI/CD workflow✔ Set up CI/CD pipelines and deployed infrastructure on Azure using Terraform for new projects✔ Set up monitoring dashboard based on application metrics✔ Set up AI-powered alerting for business-critical applications✔ Improved infrastructure provisioning efficiency by replacing manual work with Bicep, ARM, Terraform✔ Eliminated some mundane operational work with automation through Azure automation✔ Reduced inquiries from management by providing them up-to-date information through Power BI and Azure Data Factory

Auckland, New Zealand

Key Responsibilities:✔ Attended to user change requests and issues in regard to laboratory information management system (LIMS)✔ Worked with internal team and external partners to ensure proposed solutions adhere to the company’s enterprise architecture, ensure a seamless transition to business✔ Carried out problem diagnostics and resolving them with aid from external partners while providing timely updates to the affected users✔ Defined appropriate support processes to maintain system performance and availabilityKey Achievement:✔ Extended the functionality of LIMS through custom worksheets and reports utilizing Excel and its VBA feature.✔ Supported my manager rolling out LIMS to laboratories across Australia✔ Delivered a digital transformation project where we switched from a paper-based service request process to a fully online service request portal✔ Built a dashboard using Power BI that shows monthly service request trend and turnaround time

Kuala Lumpur, Malaysia

Key Responsibilities:✔ Translated business requirements into functional requirement specification and technical approach document for software development team. ✔ Supported clients and assist them with variety of engagements throughout the projects. ✔ Supported software development team during design and implementation. ✔ Championed the issue escalation and resolution process after project has gone live. Key Achievement:✔ Carried out analysis and design of a customer service application project for a major telecommunication client.✔ Delivered a data visualisation dashboard using Kibana, which collects data feed from webserver & application logs to give client real-time insights about application performance.✔ Oversaw the installation of Dynatrace tool for a major telecommunication client.

Technology Park Malaysia, Kuala Lumpur

Key Responsibilities:✔ Worked closely with domain experts to facilitate business requirements for new websites and mobile applications✔ Managed user acceptance testing and ensured sign-off prior the target deadline✔ Worked closely with service operation team to assist them to resolve incident tickets and to provide them timeline on the delivery of bug fixes that are required to close the ticketsKey Achievements:✔ Rolled out mobile streaming service, first in the South East Asian region.✔ Analysed and recommended Testlink an open-source test management tool as replacement of existing rudimentary test recording using spreadsheet.✔ Delivered a few mobile application projects that had challenging time constraint and succeeded to roll them out as per planned.

Singapore

Key Responsibilities:✔ Delivered solution for website and mobile application projects for a telecom client✔ Ran workshops/ discussion to elicit business requirements from clients, formulated solution and provided support during implementation✔ Managed a geographically-separated development team, ensured team ran with optimal efficiency and adhered to recommended development practisesKey Achievements:✔ Successfully brought down the number of customer complaints for client after replacing batch file processing with API call to address the data discrepancy issue between two subsystems.

Kuala Lumpur, Malaysia

Key Responsibilities:✔ Oversaw projects that requires API integration to client’s service delivery platform✔ Managed the service delivery platform and worked with change management, infrastructure team, and business users to carry out planned upgrade work✔ Handled incident tickets raised by 1st level customer support and ensure they are closed within SLA.Key Achievements:✔ Developed standard practices for generating revenue settlement report for business partners, and successfully reduced the complaints about report discrepancies by 90%.✔ Responsible for the migration for business partners to new API endpoints utilising IBM DataPower gateway, detailed out the migration plan for 150+ business partners and subsequently coordinated the migration to its completion within targeted timeframe.✔ Mentored new team members and upskilled them to be able to resolve incident tickets within SLA.

Kuala Lumpur, Malaysia

Key Responsibilities:✔ Performed API Integration with business partners✔ Regularly maintained and updated SQL procedures for management reports and documentation related to all team procedures, interface specifications and business rules✔ Part of the development team that developed a few web applications such as content management system and business partner registration system✔ Handled incident tickets raised by 1st level customer supportKey Achievements:✔ Created reports using Oracle SQL Developer for management for tracking of revenue, transaction error count and incident tickets.✔ Improved the overall process turnaround time by 33% (cut down to 10 working days from initial 15) by establishing standard operating procedures and automating the business partner integration process.

Aws Certified Developer Associate

Bachelor'S Degree, Electronic Systems Engineering, 1St Class

Advanced Diploma In Technology, Electronic Engineering