Alvin So Email & Phone Number

Shanghai, China

Represents OneConnect in International Business Opportunities

Shanghai, China

- Serving as the guarantor of PingAn Group’s user experience, is responsible for group-wide subsidiary performance assessment based on the NPS indicator; responsibilities include the designation of annual targets, design of assessment methodology, collection of assessment data, and output of final assessment score.- Responsible for monitoring user experience satisfaction of group-subsidiary throughout the year to ensure stable improvement; issues an annual user experience report to summarize subsidiary user experience performance and measure the experience gap against lead competitors to ensure market leadership- Work with group-subsidiary to study user experience pain points and service breakpoints, as well as design targeted solutions and assist in change implementation to ultimately fortify user experience competitive advantages

Shanghai, China

- Manage and track all group level healthcare projects, ensure on-time delivery of key milestones and monthly progress reporting- Assumes PMO responsibility for cross-subsidiary B2B healthcare projects, responsibilities include: coordinate cross-subsidiary and cross-functional resources to ensure project delivery; guide project strategy development and up-ward reporting communication (Group CEO); data and process analysis to identify opportunities for improvement; manage and set project milestones to ensure on-time delivery

Shanghai, China

Specialty Channel Development TeamChannel Communication and Campaign Design - Transferred to Pingan subsidiary with the Director of Pingan Corporate Strategy to build a specialty sales channel leveraging Pingan’s insurance business- Responsible for the design and operation of all channel sales campaign - Responsible for all communication and reporting documents with 45 Pingan Insurance office across China, also support in creation of C-suite reporting documents- Support channel sales management including: daily management of 50+ channel sales, design of sales SOP and KPI targets, and analysis of sales data to guide optimization efforts- Leads product improvement and consumer experience improvement projects for all English learning products

Shanghai, China

Pingan Group Strategy, Technology Entrepreneurship DivisionAI Education Product Development Team - Responsible for project delivery and future development strategy- Responsible for all sales, marketing, product upgrade, and user growth operation of an AI technology driven online TOEFL preparation product- Directly manages a team of 10 R&D personnel in the continued development and upgrade of the product

Shanghai City, China

Strategy and Management consulting for the Consumer Goods and Retail sector

Beijing City, China

Global Powder Detergent Value Platform Products Research (Aug 2013 - Dec 2014) - Managed global Tier 2 powder laundry detergents product development program (over 350 SKU) and lead R&D multi-functional development team in cooperation with commercial counterparts- Served 6 different regional R&D team around the globe to ensure product upgrade meets regional consumer needs (Mexico, UK, Belgium, Singapore, China, and Japan)- Cooperated with Global Brand Manager to ensure product delivers on pricing requirement and support in developing a global claim and campaign strategy- Lead the definition of user experience journey and determine hierarchy of benefits for the product- Set Manufacturing quality requirements and qualification of products

Beijing City, China

Household Care New Business Creation Products Research- Project owner for all NBC Asia projects and guides R&D in USA to design products for China marketGlobal Methods Team Asia Owner - Developed reliable and consumer predictive test method – data modeling, process simulation- Managed relationship with R&D method users globally to ensure adoption and improvement of methodCentral Laundry Lab Manager - Managed the testing facility and personnel for all of Beijing laundry testing (23 contractors) - Search and applied opportunities to improve lab facility and capability

Cincinnati Ohio, Usa

R&D, Fabric Care New Business Creation, Products Research- Managed multi-functional team including packaging, manufacturing, and formulation to launch product - Lead the mining of consumer tensions and user insights to define product benefits and set technical criteria - Lead development of product prototype and set up a transactional test market for evaluation of appeal- Team with marketing to define brand, equity, pricing, package, business model, and marketing strategy- Team with Public Relations to create Q&A and anticipate product inquiries for product launch

Cincinnati Ohio, Usa

R&D, Fabric Care New Business Creation, Products Research

Cincinnati Ohio, Usa

Summer intern in the Fabric Care New Business Development department focus on evaluating how to leverage P&G's advance technology portfolio to create potential business services for Tide Dry Cleaners to provide once it is launched.

Taipei, Taiwan

Summer intern in market research focusing in assisting project managers with survey design, English/Chinese translation for client communication, and data analysis.

Master Of Business Administration (M.B.A.), Finance, General, 3.8

Activities and Societies: President - Technology 2 Business Club; VP of Marketing - Corporate Social Responsibility Conference (CUHK) CUHK.

Bachelor'S Degree, Chemical Engineering, 3.68

Activities and Societies: AIChE ChemE Car Team - [Founder] President (06-09); AIChE - Sophomore Representative (06-07), External Vice.