Provided remote and onsite technical support to clients, addressing issues related to hardware, software, and network troubleshooting.Install, configure, and maintain client systems, including operating systems, business applications, and security updates.Diagnose and resolve technical issues efficiently, ensuring minimal downtime for client operations.Assist clients in resolving connectivity issues, printer malfunctions, and software errors, ensuring a smooth user experience.Manage client accounts in Active Directory and other systems, including setting permissions and handling password resets.Provide training and guidance to client teams on IT best practices, software use, and troubleshooting steps.Escalate complex technical problems to higher-level support teams, ensuring client satisfaction through timely resolution.Document client interactions and solutions in a ticketing system for future reference and continuous improvement.Collaborate with other technical teams and third-party vendors to provide comprehensive solutions to clients.

Technical Support: Resolved hardware and software issues for over 200 end-users, including installing and configuring operating systems (Windows, macOS) and applications.Network Troubleshooting:Assisted in diagnosing and resolving network connectivity issues, Gained practical experience in network configuration and maintenance. Documentation: Created and updated technical documentation, including step-by-step guides to streamline support processes and knowledge transfer.