Marquetta Moore Email & Phone Number

Georgetown, De, Us

Liberty Hill, Tx, Us

Mountain View, Ca, Us

Provided world class Tier 1 and Tier 2 technical service to Googlers worldwide for issues involving Google Workspace, issues involving MacOS, Windows, ChromeOS, Linux, networking, and various hardware and software issues.Mentored junior Googlers in acclimating to corporate culture and operations, training in ticket, chat, and phone issue channels.Maintain adjusted 100% customer satisfaction with over 200 reviews, with 41 recognition awards presented over a tenure of less than 2 years.Initiated team building activities including various video game leagues and tournaments, per the interests of the teamActed as liaison for a team of 60 members while planning an offsite event. Coded with Python to create interactive tutorials that demonstrated guidelines and instructions

Mountain View, Ca, Us

Dover, De, Us

COVID-19 RESPONSIBILITIESCoordinated the transition from paper surveys to online surveysDeveloped a method to convert paper tests to onlineFormed and Maintained Tier 1 IT response for my departmentInitiated a resource center for online tools, tips, and proceduresTroubleshooting technical software and hardware issues with Laerdal manikinsManaging office equipment such as printers, laptops, copiers, fax machinesManaging inventory of lab equipmentProviding administrative services to faculty and studentsPreparing lab for demonstrations, simulations, practice, and evaluations

Dover, De, Us

Manage the center daily, setting up the center, preparing necessary materials (computers, bookmarks, exam information). • Process student requests for appointments, coordinating appointments with testing center times and student schedules, coordinating the schedule of the testing center for testing. • Provide excellent customer service and assistance to students, staff, and faculty. • Handle inquiries regarding scheduling information, directions to the Testing Center, phone numbers to call, by phone, in person, and email. • Maintain confidentiality and security of all testing and tutoring materials, records, schedules, and all data related to the Testing Center services, maintaining files and records on all data. • Create and edit bookmarks and manuals to advertise the Testing Center’s hours, operations, and procedures • Administer make-up exams to students. • Maintain and troubleshoot operating equipment, including proprietary software, Google Productivity Suite, Windows 7 and 10, Microsoft Office Suite

Lewes, De, Us

Provided help desk service along with instruction for a variety of end users Monitored and investigated client activity for non-compliance of the acceptable use policy Managed and maintained customer accounts for VoIP phones systems, including providing instructions, assistance, and immediate support to any changes requested by client in a timely manner Reviewed trouble ticket queues, documenting support and diagnostic activities, escalating problems as required, and effectively resolving assigned tickets

Lewes, De, Us

Served as liaison between medical staff and communityMaintained basic databases and prepared basic statistical reports. Assisted with budget preparation. Processed registrations and payments for patients. Answered telephone, gave routine information to callers, transferred calls to appropriate official and placed outgoing calls. Greeted visitors, ascertained nature of business, and directed visitors to appropriate staff person.Maintained complex filing system for department, including initial visits and follow-ups, speaking to insurance vendors to ascertain benefits for each patient.Performed audits on medical records and prepared reports from these audits and records

Google Administration and G SuiteConfigured, maintained, troubleshot, and repaired personal computers, printers, and peripheral equipment including Microsoft Windows, OSX, Linux, Android OS, and iOSMaintained inventory and repair records for equipment Reviewed order reports and technical documentation for completeness and accuracy within deadline Managed the company-wide deployment of Windows 10

Bachelor Of Science - Bs, Computer And Network Security

Associate Of Applied Science, Information Security

Certificate, Digital Evidence Discovery