Alwin Fernandes Email & Phone Number

I have solid work experience of over 25 years with the Aviation Industry, Customer Service, Service Delivery, Procurement and Marketing, People Management, HR Generalist, Labour Relations, Employee Engagement, Compensation and Benefits, Regulatory Affairs, I hold two postgraduate degrees: Master’s in Management Studies (Marketing) and a Master’s in Arts having specialized in Economics (Honours). Employed with the Cathay Pacific Group since September 2009, I am on deputisation with Hong Kong Dragon Airlines as “Manager Aircrew” with Flight Operations. I oversee the relationship with our cockpit crew and the Union “Dragonair Pilots Association” and drive the negotiations, benefits and establishment of Agreements both within the Employee group at Dragonair, various Business Groups and also our external service providers and partners. I am responsible for the development, refinement and implementation of operations policies and procedures, including CoS Policy and its implementation. My role entails Negotiations, reviewing and establishing various guidelines as related to Compensation, Attendance Policy, Discipline and Grievance, Communications, Care and Support. I also manage Rostering and Scheduling, Uniforms, Catering, Crew Hotels, Accommodations and Allowances, and provisioning of Benefits.I was previously employed with United Airlines in the Onboard Service Division for 14 years, where I was responsible for various aspects of the Business pertaining to Onboard Service Delivery, Performance Management, Labour Relations, Training and Productivity. I also hold previous Management, Customer Service and Marketing experience in Exports while handling Procurement, Sales and Marketing with primary responsibility for the Asian, American and European markets. I am well respected for my strong negotiation skills, for being a team player. While demonstrating strong Leadership and Interpersonal skills, I have a strong sense of motivation, maturity and initiative.