Alwin Fernandes Email & Phone Number

Hong Kong

To implement and recommend changes in the development of aircrew CoS policy and procedures for all aircrew and all contracts. To develop, refine and implement a set of operations procedures for the management of all aircrew at the divisional level. • To coordinate and establish multimedia communications and relationships with all aircrew including the DPA (Dragonair Pilots Association). To develop, coordinate, implement and manage the Divisional Crisis Management function and Business Continuity Plan.To manage the Operations Division Employment Assistance Programme.To manage the Compensation and Benefits Programme available for Cockpit CrewTo develop refine and manage the Operations Division Drugs and Alcohol policy, Sick Leave Management, Discipline and Grievance. To manage the Leave Process.To coordinate and manage with the Chief Pilot, the Divisional response to major disciplinary incidents in accordance with the agreed Disciplinary and Grievance procedures. To manage the selection and contracting of crew hotels and transportation and set crew outport allowances and payments. To manage the Department’s Corporate Social Responsibilities. To manage Rostering and Scheduling for Cockpit Crew, relationship with Crew Control and the Joint Rostering Committee

Hong Kong

Leading and coaching a team of 600 flight attendants to meet the needs of customers and to achieve the performance goals of the Onboard Services Division. Conducting ongoing Leadership Training for Pursers in the Asia-Pacific region, in the role of Regional Training Instructor. Training Programs conducted for – New Hire Training, Cabin Defense Security Training, Cultural Sensitivity, Training for New Destinations, Service and Product Training.Determining policies on Customer Service, Service Quality and Performance issues.Working with Station Personnel, WHQ organizations and AFA to identify key issues and to recommend solutions.Providing Technical Guidance and intepreting Company Policies and Procedures to assist flight attendants in performing functional tasks in compliance with the AFA Agreement.Recruitment and Dismissal of In-flight Crew in compliance with the UAL/AFA agreements, whenever required.Supporting Station On-time Performance Goals and Operational Objectives.Execution of Research and implementation of findings through strategy planning and corrective action.Deciding on the Onboard Service and Product inputs through Product Design, Branding and Value additions to augment the Services offered by the Airline.

Master’S Degree, Economics, First

Master’S Degree, Management Studies, First

Bachelor’S Degree, Economics