With over 18 years of experience in IT, I have led and contributed to various projects and solutions that enhanced the work processes and performance. As an IT Team Lead, I managed the implementation and integration of ERP across the organization, leveraging my expertise in business analysis, process improvement, and change management. As a Senior Business Solution Technical Specialist, I supported the development and delivery of innovative and customized solutions that met the needs and expectations of internal and external stakeholders. I have also worked as an IT Projects Team Leader, overseeing the planning, execution, and evaluation of multiple IT projects, from design to deployment, ensuring quality, efficiency, and alignment with the company's goals and vision. My core competencies include project management, business analysis, process improvement. I am passionate about finding and applying the best IT solutions that optimize the work processes and outcomes of the business and its customers. I value collaboration, innovation, and excellence, and I strive to bring diverse perspectives and experiences to the team.