Alwyn Thomas Email & Phone Number

New York, Ny, Us

New York City Metropolitan Area

United States

Highly accomplished and dedicated professional with over 20 years specializing in Training and Development, instructional design, and leveraging cutting-edge distance learning technologies. Proven expertise in facilitating engaging and practical sales & customer service training sessions.Consistently demonstrating a commitment to mentorship and coaching due to possessing a wealth of experience and actively engaging in one-on-one coaching and mentoring sessions. Ability to create tailored coaching strategy that addresses individual needs to empower each employee to reach their full potential, fostering an environment of continuous improvement and professional development. Demonstrated proficiency in instructional design methodologies and a keen ability to create impactful training materials tailored to diverse learning needs. Adept at incorporating innovative distance learning technologies to enhance the learning experience and promote knowledge retention.Skilled in translating complex technical concepts into accessible, user-friendly training content, fostering skill acquisition and proficiency.Passionate about staying at the forefront of emerging trends in distance education and virtual training, consistently integrating the latest technologies and methodologies into training programs. Committed to creating dynamic learning experiences that drive individual development and contribute to organizational success. Seeking opportunities to bring expertise in customer service training, instructional design, and software training to a forward-thinking team or organization.

United States

Implemented educational projects using stand-up training, computerized distance learning technology, conference calls, and webinars for multiple commercial clients. Prepared and taught software programs to groups of up to 1k students per year at various levels across multiple locations. Analyzed clients' training needs and customized course materials to meet specific requirements. Collaborated with clients' training teams to create content and optimize delivery methods.● Facilitated more than 1k classes, including 1-on-1 and group sessions ranging from 1 to 100 participants.● Traveled extensively throughout 48 mainland states and facilitated trainings in Ghana and Burkina Faso, West Africa.

New York, New York, United States

Championed two-day customer service training initiative for all NYC Department of Finance employees, employing modern training methods, tools, and techniques. Collaborated with NYDOF to upgrade training materials to enhance employee learning experience.● Empowered 1.5K employees with top-notch training, with 75% attending in-person classroom sessions and 25% joining virtually via Teams platform.