Alex Dumitru Email & Phone Number

Bucharest, Romania

Bucharest, Romania

• Market and competition research for finding new ad formats.• Creating mockups for new ad formats and writing tech requirements/specifications for developers.• Maintaining a Jira board with tasks and bugs, also prioritizing internal requests.• Working closely with designers to ensure that the final product is up to the required standards.• Maintaining a close connection with the Sales team to ensure good communication and knowledge transfer of products capabilities.• Constantly searching for the “next big idea” in terms of ad formats.• Analyzing data to see where improvements could be made.• Ensuring communication on new products with the stakeholders.

Bucharest, Romania

• Work closely with internal stakeholders to identify how the ICT team can create a product that would bring added value;• Translate the business requirements into documented developer requirements; • Identify inconsistencies in business workflows and possible scenarios;• Facilitate communication of either changes in requirements or changes in development between the development team and Product Owners;• Deliver informative, well-organized presentations;• Assist in enforcement of project deadlines and schedules;• Provide consultancy to the Product Manager;• Coordinate with business stakeholders and the development or other teams to evaluate issues and provide a resolution;• Evaluate list of known issues and establish a priority.

Bucharest, Romania

• Responsible for implementing and maintaining Agile methodology in mobile apps software development team for Android and iOS• Provide assistance in product development, from concept to launch• Maintain link with Customer Service department to provide assistance for mobile app• Act as mediator between team members and stakeholders• Research market trends and provide feedback on implementing new features• Promotional Campaign management: E-mail Campaigns, Push Notification Campaigns, Sales & Customer Service Campaigns regarding promotional offers for Nobel products• Prepare financial reports for better business understanding

Bucharest, Romania

• Monitor and evaluate incoming calls, emails & chats for: o Quality compliance o Customer service skills o Company policy adherence o Product knowledge o System applications proficiency o Effectiveness of training received• Determine strengths & weaknesses in performance and establish solutions to improve. • Identify opportunities for process improvement• Review performance with supervisors and individual agents as needed. • Generate and maintain feedback and coaching documentation. • Assist in developing product and procedural instructional material to aid in quality assurance. • Offer daily feedback via written communication. • Provide timely feedback to management and associates to make sure quality standards and compliance are met. • Develop and maintain thorough knowledge and understanding of products, including performance and functional requirements of the call centre. • Work closely with trainers and supervisors, offering suggestions for improvement and customer feedback. • Attend & coordinate calibration sessions with the supervisors and trainers.• Assist in beta testing new systems, products, etc.• Participate in hiring interviews.

Bucharest, Romania

• Ensure that all the objectives of the Call Centre are met through close supervising of the shift, coaching and direct feedback. To provide support via phone/email/chat to Nobel’s clients reaching the qualitative and quantitative standards required for the high level of customer satisfaction that Nobel wants to offer. Perform complementary back-up office work.

• Provide support via phone/email/chat to Nobel’s clients reaching the qualitative and quantitative standards required for the high level of customer satisfaction that Nobel wants to offer. Perform complementary back-up office work.

• Provide support via phone/email/chat to Nobel’s clients reaching the qualitative and quantitative standards required for the high level of customer satisfaction that Nobel wants to offer.