Alex Dumitru Email & Phone Number

Bucharest, Romania

Bucharest, Romania

• Market and competition research for finding new ad formats.
• Creating mockups for new ad formats and writing tech requirements/specifications for developers.
• Maintaining a Jira board with tasks and bugs, also prioritizing internal requests.
• Working closely with designers to ensure that the final product is up to the required standards.
• Maintaining a close connection with the Sales team to ensure good communication and knowledge transfer of products capabilities.
• Constantly searching for the “next big idea” in terms of ad formats.

Bucharest, Romania

• Work closely with internal stakeholders to identify how the ICT team can create a product that would bring added value;
• Translate the business requirements into documented developer requirements;
• Identify inconsistencies in business workflows and possible scenarios;
• Facilitate communication of either changes in requirements or changes in development between the development team and Product Owners;
• Deliver informative, well-organized presentations;
• Assist in enforcement of project deadlines and schedules;

Bucharest, Romania

• Responsible for implementing and maintaining Agile methodology in mobile apps software development team for Android and iOS
• Provide assistance in product development, from concept to launch
• Maintain link with Customer Service department to provide assistance for mobile app
• Act as mediator between team members and stakeholders
• Research market trends and provide feedback on implementing new features
• Promotional Campaign management: E-mail Campaigns, Push Notification Campaigns, Sales & Customer Service Campaigns regarding promotional offers for Nobel products

Bucharest, Romania

• Monitor and evaluate incoming calls, emails & chats for: o Quality compliance o Customer service skills o Company policy adherence o Product knowledge o System applications proficiency o Effectiveness of training.
• Determine strengths & weaknesses in performance and establish solutions to improve.
• Identify opportunities for process improvement
• Review performance with supervisors and individual agents as needed.
• Generate and maintain feedback and coaching documentation.
• Assist in developing product and procedural instructional material to aid in quality assurance.

Bucharest, Romania

• Ensure that all the objectives of the Call Centre are met through close supervising of the shift, coaching and direct feedback. To provide support via phone/email/chat to Nobel’s clients reaching the qualitative and.

• Provide support via phone/email/chat to Nobel’s clients reaching the qualitative and quantitative standards required for the high level of customer satisfaction that Nobel wants to offer. Perform complementary back-up.

• Provide support via phone/email/chat to Nobel’s clients reaching the qualitative and quantitative standards required for the high level of customer satisfaction that Nobel wants to offer.