Achievements• Upgraded and configured IT infrastructure with new desktops, access point devices, CISCOswitches, finger print devices and projectors.• Created and deployed 5 different images.• Deployed and configured new windows 7 system to all school machines• Supervised the establishment and configured CCTV systemKey Responsibilities:• Providing first level of IT support for end-user.• Installing, configuring and troubleshooting MS client operating systems.• Working in Active Directory Users and Computers section.• Creating standard windows images as school reference.• Troubleshooting networking issues.• Supporting WAN connection• Supporting projectors• Managing and maintaining CCTV system

Achievements • Passed many Microsoft certification exams.• Achieved the highest score in solving incident in the last three years.• Promoted to work in main office in Jan 2011.• No delivery errors in the last three years.• Scored the best APR score in my team for three years.• Created and deployed more than 30 different images for company users.Key Responsibilities:• Providing first level of IT support for end-user.• Handling incoming incidents via the phone, e-mail or Service desk system tools such as Service Manager and Track IT.• Taking ownership of incidents, identifying the issue, prioritizing, resolving and/or escalating the incident to ensure a timely resolution.• Writing progress and statistical reports for supervisors and managers.• Installing and configuring servers including 2003, 2008 and 2012.• Installing, configuring and troubleshooting MS client operating systems.• Working in Active Directory Users and Computers section.• Creating standard windows images as company reference.• Documenting image preparation and application installation procedures.• Installing and maintaining printers.• Preparing new desktops and laptops for users and troubleshoot any hardware issues. • Troubleshooting networking issues.• Installing, configuring and troubleshooting company-customized Engineering software.• Managing Bit Locker server and troubleshooting related issues.• Building new sites’ IT infrastructure, which includes preparing them with the following facilities:o Communication lines to connect them to the company’s head office.o Routers, switches, LAN connection, computers, and printers.