Aly K. Email & Phone Number

Yonkers, Ny, Us

Installation & Configuration: Install and configure software/hardware, set up user accounts, ensure network security. • Client Support: Provide technical support, troubleshoot issues, assist with system setup, and provide user training. • Project Management: Collaborate with project managers, keep detailed records, meet project deadlines. • Testing & Quality Assurance: Perform system tests, address bugs, implement upgrades and patches. • Documentation: Create and maintain documentation, prepare user manuals, document client feedback. • Continuous Improvement: Stay updated with technology trends, suggest process improvements, participate in training.

Denver, Colorado, Us

● Answer Service Desk Support (phone) calls and provide remote support by troubleshooting and resolving hardware, software, printer, connections, phone and messaging systems issue● Provide technical assistance and support for Service Desk Technicians I and II, which includes assisting in new employee orientation, training, work assignments, and schedules● Resolve technical issues across a variety of hardware, software, and networking topics● Help with special projects at the direction of IT Project Managers and technologists● Used strong analytical and problem-solving skills to Diagnose system hardware and software issues usingadvanced root-cause analysis● Maintained and monitored cloud-based and on-premises applications services including ; Microsoft Office 365,Active Directory, SSO, Exchange Email, Spam-fighting & Antivirus applications, and SSL certificates.● Develop & document best practices for supporting the Office 365 apps & assist with developing appropriatesupport models● Use advanced technical skills to resolve technical issues and tasks, including setting up shared drives, mappingnetwork drives, installing and updating software, and network troubleshooting

Coatesville, Pennsylvania, Us

● Provide users with technical support for computer problems.● Review and approve all systems charts and programs prior to their implementation.● Purchase necessary equipment.● Evaluate the organization's technology use and needs and recommend improvements, such as hardware andsoftware upgrades.● Analyze network data to determine network usage, disk space availability, or server function.● Identify the causes of networking problems, using diagnostic testing software and equipment.● Install new hardware or software systems or components, ensuring integration with existing network systems.● Test computer software or hardware, using standard diagnostic testing equipment and procedures.● Create or revise user instructions, procedures, or manuals.● Create or update technical documentation for network installations or changes to existing installations.● Test repaired items to ensure proper operation

New York, Ny, Us

• Provide users with technical support for computer problems.• Review and approve all systems charts and programs prior to theirimplementation.• Purchase necessary equipment.• Evaluate the organization's technology use and needs and recommendimprovements, such as hardware and software upgrades.• Analyze network data to determine network usage, disk space availability, or server function.• Identify the causes of networking problems, using diagnostic testingsoftware and equipment.• Install new hardware or software systems or components, ensuring integration with existing network systems.• Test computer software or hardware, using standard diagnostic testing equipment and procedures.• Create or revise user instructions, procedures, or manuals. Create or update technical documentation for network installations or changes to existing installations.• Test repaired items to ensure proper operation.

Albany, New York, Us

Integrated into the TPL Bureau in the unit while being exposed to manyaspects of medicare, medicaid, healthcare primarily. I developed andmaintained tools for database that were integrated into the third partyliability bureau in the unit. I worked with quality assurance, tools, andtrack of work for all the units.

Information Technology

Computer Science

Bachelor'S Degree, Information Technology