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Aly Massoud Email & Phone Number
Senior Customer Success Manager
at
Second Nature
LinkedIn matched
✓ Verified Jul 2026
3 data sources
Profile completeness 86%
Current company
Role
Senior Customer Success Manager
Location
Greater Boston, United States
Company size
Who is Aly Massoud? Overview
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Quick answer
Aly Massoud is listed as Senior Customer Success Manager at Second Nature, a with 9 employees, based in Greater Boston, United States. AeroLeads shows a matched LinkedIn profile for Aly Massoud.
Aly Massoud previously worked as Consultant at Thoughtium and Manager, Customer Success at Onestudyteam. Aly Massoud holds Master Of Business Administration - Mba, Business & Social Innovation, Entrepreneurship from Babson F.W. Olin Graduate School Of Business.
Company email context
Email format at Second Nature
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Second Nature
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Profile bio
About Aly Massoud
People always come first. As someone who is interested in continuing to grow and develop as a leader, I've found that my magic sauce is rooted in putting people on my team first. I could have the greatest tools, metrics, processes, and systems in place, but if the people I look after don't feel supported, cared for, and invested in, then everything else goes out the window.I work hard to ensure that people I look after have something to look forward to, especially when it comes to professional development and growth. I want to understand the skills you want to develop, the path you want to pursue, and support you in identifying opportunities to learn those skills and put them into practice.I see my role as setting the vision and targets of where we want to get to as a team, and, more importantly, why it is that we need to get there so that everyone understands our purpose. Beyond that, I want to give each individual the freedom, autonomy, trust, and creativity to find the best path forward. If something works well for the team, I'll institutionalize and automate it, and we'll continue to experiment from there. While I have my own approach and philosophy for being a successful manager, it is my duty to adapt to needs of the individuals of my team, and work to ensure that I am meeting them where they are.Let's be experimental and try new things. If it works, great! We'll figure out how to scale it. If it doesn't work, let's see what we can learn from it for when we try again.I love chaos because I enjoy picking it apart and creating order from it to generate results. I'm a self-aware leader who focuses on supporting the people he serves in achieving their goals. I'm an empathetic team member who works to bring ideas together, include everyone, and make progress toward results. I think (and live) outside the box to bring radical ideas to the table and encourage those around me to dream bigger.On a personal level, I live to travel (71 countries to date) and use this as a huge source of influence in my work and cite it as the root of my ability to easily connect with people from anywhere and everywhere; I spend way too much time in my kitchen creating recipes; I'm a shutterbug and love to tell stories with photographs; and I'm a current affairs junkie, doing my best to read up on what's happening around the world.If any of this vibes with you, please feel free to reach out to me at alymassoud@gmail.com. I'd love to learn about you, learn from you, and, hopefully, work with you.Peace & love.
Current workplace
Aly Massoud's current company
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Second Nature
19 roles
Aly Massoud work experience
A career timeline built from the work history available for this profile.
Consultant
CurrentThoughtium is a leading experience-driven management consulting firm focused on transforming individuals, teams, and organizations. We create the space for unique strategic experiences that meet our client's most critical business needs.- Strategy -Define the future through our unique Strategic Blueprint Process. This guided strategic planning process enables you and your leadership team to co-design the most critical elements to your 2-3 year strategy including: Mission, Vision, Long Term Goals, and Ways of Working. The process includes a brand identity exercise that brings your new Vision to life with colorful and engaging communication tools.- Leadership -Bring new skills and capabilities to your team through our Accelerator leadership development platform. We combine an immersive learning experience with relevant content on today's most critical capabilities including: strategic thinking and planning, storytelling skills, design thinking principles and more.- Learning -Build the most scalable and sustainable learning & development function for your organization through our Learning by Design process. We work with all organizations to build a 2-3 year learning strategy for your organization and support this with tools and processes that enable the learning experience to become way more than your average "onboarding program".
Feb 2024 - Present
Manager, Customer Success
Jul 2022 - Jan 2024
Manager Of Customer Success, Growth & Operations
Nov 2020 - Apr 2022
Sales & Outreach Strategy Consultant
Aug 2020 - Mar 2022
Strategic Design Consultant
Jun 2020 - Sep 2020
Product Management Intern
Worklete
Jun 2020 - Aug 2020
Research & Operations Intern
Feb 2020 - Apr 2020
Project Lead And Analyst Fellow
Jun 2019 - Aug 2019
Student Consultant - Babson Consulting Alliance Program
Jan 2019 - May 2019
Enterprise Customer Success Manager
Oct 2016 - May 2018
Senior Customer Success Manager
Mar 2016 - Aug 2016
Customer Success Manager
Feb 2014 - Feb 2016
Program Coordinator & Grant-Writer
Aug 2012 - Oct 2013
Program & Development Intern
Jun 2011 - Aug 2011
Program & Development Intern
Mar 2011 - May 2011
Program & Development Intern
Feb 2011 - May 2011
Research Assistant
● Researched various aspects of modern and pre-modern African and modern Russian history to assist in the writing and publishing of academic books and articles● Provided assistance with professor’s classes and helped freshmen develop research and writing skills
Jan 2010 - Jan 2011
President
● Designed, implemented, and managed new fundraising campaigns and programs resulting in a single year increase of 400% in funds raised.● Increased group membership sevenfold and established a significant presence on campus to raise awareness.
Aug 2008 - Jan 2011
Team & coworkers
Colleagues at Second Nature
Other employees you can reach at thoughtium.com. View company contacts for 9 employees →
FS
Faith Stull
Colleague at Second NatureChicago, Illinois, United States
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JP
Jonathan Perez
Colleague at Second NatureAustin, Texas, United States
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MS
Molly Sutherland
Colleague at Second NatureCharlotte, North Carolina, United States
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MM
Mary Monastyrsky
Colleague at Second NatureChicago, Illinois, United States
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LL
Lidiann López Hoots
Colleague at Second NatureGreater Boston, United States
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NZ
Nicole Zeimis
Colleague at Second NatureChicago, Illinois, United States
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AL
Amanda Lobo
Colleague at Second NatureChicago, Illinois, United States
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ND
Nicole Diehl
Colleague at Second NatureChicago, Illinois, United States
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TK
Tess Kelly
Colleague at Second NatureScottsdale, Arizona, United States
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Faith Stull
Colleague at Second NatureChicago, Illinois, United States
View →
JP
Jonathan Perez
Colleague at Second NatureAustin, Texas, United States
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MS
Molly Sutherland
Colleague at Second NatureCharlotte, North Carolina, United States
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MM
Mary Monastyrsky
Colleague at Second NatureChicago, Illinois, United States
View →
LL
Lidiann López Hoots
Colleague at Second NatureGreater Boston, United States
View →
NZ
Nicole Zeimis
Colleague at Second NatureChicago, Illinois, United States
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AL
Amanda Lobo
Colleague at Second NatureChicago, Illinois, United States
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ND
Nicole Diehl
Colleague at Second NatureChicago, Illinois, United States
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TK
Tess Kelly
Colleague at Second NatureScottsdale, Arizona, United States
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3 education records
Aly Massoud education
Master Of Business Administration - Mba, Business & Social Innovation, Entrepreneurship
B.A., Economics
Certificate, Data Analytics
FAQ
Frequently asked questions about Aly Massoud
Quick answers generated from the profile data available on this page.
What company does Aly Massoud work for?
Aly Massoud works for Second Nature.
What is Aly Massoud's role at Second Nature?
Aly Massoud is listed as Senior Customer Success Manager at Second Nature.
Where is Aly Massoud based?
Aly Massoud is based in Greater Boston, United States while working with Second Nature.
What companies has Aly Massoud worked for?
Aly Massoud has worked for Second Nature, Thoughtium, Onestudyteam, Cobalt.Io, and Teach Like A Champion Online.
Who are Aly Massoud's colleagues at Second Nature?
Aly Massoud's colleagues at Second Nature include Faith Stull, Jonathan Perez, Molly Sutherland, Mary Monastyrsky, and Lidiann López Hoots.
How can I contact Aly Massoud?
You can use AeroLeads to view verified contact signals for Aly Massoud at Second Nature, including work email, phone, and LinkedIn data when available.
What schools did Aly Massoud attend?
Aly Massoud holds Master Of Business Administration - Mba, Business & Social Innovation, Entrepreneurship from Babson F.W. Olin Graduate School Of Business.
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