Alya Harvey Email & Phone Number

Toronto, Ontario, Canada

• Plan, implement and supervise the educational plans for youth
• Facilitate and monitor youth success by becoming familiar with their strengths, capacities,and challenges faced by the youth.
• Actively support youth to be connected to community mentors who are able to support them
• Maintain case files and case management of youth files
• Provide warm referral pathways for youth to help meet identified needs
• Lead workshops on life skills, educational success and other ACCN programming

Brampton, Ontario, Canada

• Followed up with youth clients to provide wraparound services and support, including education and job training programs that suited the client's individual needs and interests.
• Proven to be empathetic with strong interpersonal skills when completing intakes by calling potential clients, gathering information on their needs, and assessing whether they qualify for the program.
• Managed the “Bare Necessities” program which involves connecting directly with youth, answering inquiries, and providing information about using the service
• Co-managed multiple programs such as “Bridge of Hope”, “Social Inclusion” and “Storytelling” showcasing the ability to support diverse projects and client needs.
• Contact referrals, schedule client meetings, and monitor the organization’s email inbox, and financial receipts.
• Helped clients complete action plans and identifies resources to assist clients with their plans

Brampton, Ontario, Canada

• Customer Service role: process debit, credit, and cash transactions and returns
• Ensured and advised customers regarding appropriate health and safety precautions, for example wearing masks and sanitizing hands upon entry; and restocking PPE supplies as needed. Supervise entry-lines by monitoring.
• Monitor customer queues by tidying displays and reshelving misplaced items to maintain presentation and accessibility for customers

Toronto, Ontario, Canada

• Maintained an updated record of all case files, processed completions of both client intakes and assessments
• Created flyers for programs and clinics in charge of the Women's Day Program, in addition to servicing clients with breakfast and lunch
• Assisted the Housing Coordinator to update resources for the Housing programs by researching, compiling, and updating company lists of affordable housing options
• Completed intake for clients using the harm reduction Centre by recording and tracking client information and details on items they received; time-stamped all records
• Monitored all clients on-site by tracking the sign-in and sign-out process, completing a walk-around of the building, and chaperoning clients to service areas.
• Outreached to potential housing options throughout the city by posting pamphlets and meeting with landlords and property managers to promote company services

Brampton, Ontario, Canada

• Welcomed all guests while accepting meal and beverage orders and payments via cash, debit, and/or credit
• Spearheaded additional duties in the kitchen department of the restaurant
• Conducted general maintenance and cleaning duties around the dining area
• Responsible for safely handling all opening and closing procedures on a daily basis
• Complied with all mandatory health and safety procedures and protocols to maintain a clean environment in the kitchen, dining area, and restrooms
• Served meals to customers, (both over the counter and in the drive-thru) in addition to garnishing meals and replenishing restaurant supplies

Mississauga, Ontario, Canada

• Spearheaded various administration duties, which included filing, copying, scanning, faxing, etc.
• Administered a high volume of both incoming and outgoing telephone calls and e-mailings to connect with existing clients; informed on programs and services suitable to their needs
• Executed the mailroom and data-entering procedures, along with contributing to office inventory protocols.
• Organized the setup for staff meetings by planning refreshments and preparing the meeting agenda.
• Supported with running the Children's Mental Health program by setting up the learning environment.
• Outreached to areas within the community, including schools, community centres, social groups, etc. by hosting informative presentations about our centre

Bachelor Of Arts - Ba, Criminology And Justice

Diploma, Community And Justice Services