• Plan, implement and supervise the educational plans for youth• Facilitate and monitor youth success by becoming familiar with their strengths, capacities,and challenges faced by the youth.• Actively support youth to be connected to community mentors who are able to support them• Maintain case files and case management of youth files• Provide warm referral pathways for youth to help meet identified needs• Lead workshops on life skills, educational success and other ACCN programming• Empower students and their families to access and effectively use community resources.

• Followed up with youth clients to provide wraparound services and support, including education and job training programs that suited the client's individual needs and interests. • Proven to be empathetic with strong interpersonal skills when completing intakes by calling potential clients, gathering information on their needs, and assessing whether they qualify for the program.• Managed the “Bare Necessities” program which involves connecting directly with youth, answering inquiries, and providing information about using the service • Co-managed multiple programs such as “Bridge of Hope”, “Social Inclusion” and “Storytelling” showcasing the ability to support diverse projects and client needs.• Contact referrals, schedule client meetings, and monitor the organization’s email inbox, and financial receipts.• Helped clients complete action plans and identifies resources to assist clients with their plans• Searched and found housing within the Peel region for the youth population and employment opportunities.• Searched for other non-profit organizations to collaborate with different programs and referrals for other clients with other wraparound services.

• Customer Service role: process debit, credit, and cash transactions and returns• Ensured and advised customers regarding appropriate health and safety precautions, for example wearing masks and sanitizing hands upon entry; and restocking PPE supplies as needed. Supervise entry-lines by monitoring store capacity numbers• Monitor customer queues by tidying displays and reshelving misplaced items to maintain presentation and accessibility for customers

• Maintained an updated record of all case files, processed completions of both client intakes and assessments • Created flyers for programs and clinics in charge of the Women's Day Program, in addition to servicing clients with breakfast and lunch• Assisted the Housing Coordinator to update resources for the Housing programs by researching, compiling, and updating company lists of affordable housing options• Completed intake for clients using the harm reduction Centre by recording and tracking client information and details on items they received; time-stamped all records• Monitored all clients on-site by tracking the sign-in and sign-out process, completing a walk-around of the building, and chaperoning clients to service areas.• Outreached to potential housing options throughout the city by posting pamphlets and meeting with landlords and property managers to promote company services

• Welcomed all guests while accepting meal and beverage orders and payments via cash, debit, and/or credit• Spearheaded additional duties in the kitchen department of the restaurant• Conducted general maintenance and cleaning duties around the dining area• Responsible for safely handling all opening and closing procedures on a daily basis• Complied with all mandatory health and safety procedures and protocols to maintain a clean environment in the kitchen, dining area, and restrooms• Served meals to customers, (both over the counter and in the drive-thru) in addition to garnishing meals and replenishing restaurant supplies

• Spearheaded various administration duties, which included filing, copying, scanning, faxing, etc.• Administered a high volume of both incoming and outgoing telephone calls and e-mailings to connect with existing clients; informed on programs and services suitable to their needs• Executed the mailroom and data-entering procedures, along with contributing to office inventory protocols. • Organized the setup for staff meetings by planning refreshments and preparing the meeting agenda.• Supported with running the Children's Mental Health program by setting up the learning environment.• Outreached to areas within the community, including schools, community centres, social groups, etc. by hosting informative presentations about our centre• Prepared e-mail communications to further promote services and programs offered throughout the community