Alya El Shemy Email & Phone Number

Federal Territory Of Kuala Lumpur, Malaysia

• I spearheaded successful deliveries of Software development projects by collaborating with the technical team members and managing stakeholders. I effectively communicated project progress to clients and tracked.
• Successfully delivered software development projects by gathering stakeholder requirements, aligning with the technical team, and leading quality assurance process to ensure customer delivery success.
• Coordinated with team members and technical lead using Jira software to manage work using sprints, and track project updates, also ensure on-time and on-budget project delivery.
• Maintained strong stakeholder communication by participating in conference calls with team members and customers to achieve high customer satisfaction.
• Analyzing customer requirements for any new project, accurately translating the scope of effort into pricing quotations to ensure profitability through the delivery of high-quality solutions to customers.
• Provided timely software support along with technical team by resolving bugs, feature requests, and software issues within 48 hours for critical issues.

Federal Territory Of Kuala Lumpur, Malaysia

Cairo, Egypt

• I provided data-driven insights and analysis to the Sales Director that resulted in higher performance for the sales team. Identified opportunities for further collection improvements. I also reported sales challenges.
• Increased sales team performance by providing weekly data analysis to the sales director, resulting in a 20% increase in sales revenue within 6 months.
• Supervised the collections of 80 M EGP per week for the Trade sales department and performed analysis that increased collections by 15% within 3 months.
• Enhanced customer experience and reduced conflicts across departments by offering companywide consultancy to the sales managers, resulting in a 90% customer satisfaction score and a 50% decrease in interdepartmental.
• Improved decision-making for the Chief Commercial Officer by reporting sales challenges and target progress, resulting in a 25% increase in sales revenue and achieving sales targets on time.

Cairo, Egypt

• I handled a main project (Network Operation Center) with Ericsson by leading a team of 100+ Communication Engineers. I enhanced overall KPIs by implementing improvements and policies within the Network Operations team.
• Conducted risk assessments and implemented mitigation plans, achieving resource availability 24/7 in the Network operations center.
• Led a team of 100+ resources, influencing Ericsson's leadership team to acquire new accounts/projects.
• Accurately determined monthly budget and requested an acceptable PO and GRN from Ericsson.
• Performed tasks focused on NOC project progress, including scheduling, budgeting, and resource management, resulting in a quarterly Increased income by 1 M EGP.
• Managed the hiring process for Communication Engineers, reducing monthly attrition from 5% to 3%.

Cairo, Egypt

• I received and handled complaints related to VAS/Core/Roaming/Radio network/Data from the CRM interface Siebel.
• I took appropriate actions to solve the complaints by creating incidents on Service Manager and reporting major incidents that affected customers as Trouble tickets on Siebel.
• I followed up on emails and provided necessary information to other technology teams within the agreed SLA and verified the credibility of their replies using available tools.
• Collaborated with cross-functional teams to identify and implement process improvements, resulting in a 20% increase in efficiency and customer satisfaction.
• Communicated timely and accurate information to other technology teams to ensure successful incident resolution.

Cairo

* Handling customer's inquiries and problems for itinerary bookings * Effectively cancelled or changed flights using Sabre.

6th Of October

* Handling technical complaints from customerstroubleshooting with them using Siebel and other web based tools to solve their problems

Bachelor'S Degree, Economics, Good

I studied Economics which I'm very passionate about.

Preparatory Certificate

High School