Alya El Shemy Email & Phone Number

Federal Territory Of Kuala Lumpur, Malaysia

I spearheaded successful deliveries of Software development projects by collaborating with the technical team members and managing stakeholders. I effectively communicated project progress to clients and tracked updates on project management tools.• Successfully delivered software development projects by gathering stakeholder requirements, aligning with the technical team, and leading quality assurance process to ensure customer delivery success.• Coordinated with team members and technical lead using Jira software to manage work using sprints, and track project updates, also ensure on-time and on-budget project delivery.• Maintained strong stakeholder communication by participating in conference calls with team members and customers to achieve high customer satisfaction.• Analyzing customer requirements for any new project, accurately translating the scope of effort into pricing quotations to ensure profitability through the delivery of high-quality solutions to customers.• Provided timely software support along with technical team by resolving bugs, feature requests, and software issues within 48 hours for critical issues.

Federal Territory Of Kuala Lumpur, Malaysia

Cairo, Egypt

I provided data-driven insights and analysis to the Sales Director that resulted in higher performance for the sales team. Identified opportunities for further collection improvements. I also reported sales challenges and target progress to the Chief Commercial Officer and proactively explored innovative methods of obtaining new customers to increase the company's revenue.● Increased sales team performance by providing weekly data analysis to the sales director, resulting in a 20% increase in sales revenue within 6 months.● Supervised the collections of 80 M EGP per week for the Trade sales department and performed analysis that increased collections by 15% within 3 months.● Enhanced customer experience and reduced conflicts across departments by offering companywide consultancy to the sales managers, resulting in a 90% customer satisfaction score and a 50% decrease in interdepartmental disputes.● Improved decision-making for the Chief Commercial Officer by reporting sales challenges and target progress, resulting in a 25% increase in sales revenue and achieving sales targets on time.

Cairo, Egypt

I handled a main project (Network Operation Center) with Ericsson by leading a team of 100+ Communication Engineers. I enhanced overall KPIs by implementing improvements and policies within the Network Operations team; while managing risks, influencing stakeholders, and delivering successful outcomes. My leadership and project management skills made me an asset to my organization.● Conducted risk assessments and implemented mitigation plans, achieving resource availability 24/7 in the Network operations center.● Led a team of 100+ resources, influencing Ericsson's leadership team to acquire new accounts/projects.● Accurately determined monthly budget and requested an acceptable PO and GRN from Ericsson.● Performed tasks focused on NOC project progress, including scheduling, budgeting, and resource management, resulting in a quarterly Increased income by 1 M EGP.● Managed the hiring process for Communication Engineers, reducing monthly attrition from 5% to 3%.

Cairo, Egypt

I received and handled complaints related to VAS/Core/Roaming/Radio network/Data from the CRM interface Siebel.● I took appropriate actions to solve the complaints by creating incidents on Service Manager and reporting major incidents that affected customers as Trouble tickets on Siebel.● I followed up on emails and provided necessary information to other technology teams within the agreed SLA and verified the credibility of their replies using available tools.● Collaborated with cross-functional teams to identify and implement process improvements, resulting in a 20% increase in efficiency and customer satisfaction.● Communicated timely and accurate information to other technology teams to ensure successful incident resolution.

Cairo

* Handling customer's inquiries and problems for itinerary bookings * Effectively cancelled or changed flights using Sabre.

6Th Of October

* Handling technical complaints from customerstroubleshooting with them using Siebel and other web based tools to solve their problems

Bachelor'S Degree, Economics, Good

I studied Economics which I'm very passionate about.

Preparatory Certificate

High School