• Daily management of product & service standards• Social media content, development & improvement• Following enquiries & leads for trade across bookings, functions, events• Initiating & executing activations & events (weekly, monthly, one off)• Rostering, staff recruitment & wage management• Communicating with stakeholders & managing their role in the business e.g. contra agreement(s), suppliers, production companies & performers, media agencies & community/local gatekeepers• Marketing POA’s & execution including optimising the use of a PR agency, developing, growing & maintaining a database• Implementing, continually developing & refining sustainable & waste-reducing venue-wide practices• Beverage menu design & offerings performing at an overall GP of 75%• Cocktail bar and restaurant product development & implementation• Proficiency in Invitbox, Lightyear, BEPOZ, ResDiary• Venue presentation & maintenance

Daily operations of all departments• Maintaining strong staff morale & workplace culture strategies, such as:- measurable staff reward initiatives- on-shift & rostered trainings- ensuring personal attitude & mood was always positive- training & mentoring frontline leaders (Team Leaders & Junior Managers)- adapting management style & technique to suit employee needs with the ultimate aim of improving their performance- retained ‘hands on’ approach & allocated for services• Accounting for all aspects of the venue’s P&L statement• Venue compliance• Activation & event planning• Rostering, recruitment & wage management

• General operational reporting• Beverage stocktake• Ordering beverage, consumables & non-consumables• Overall venue repairs, maintenance & presentation• Overseeing food & beverage menu design in line with set KIP & GP targets• Daily product & service standards• Solidifying social media branding & branding portfolio• Invitbox & ResDiary• Maintaining a close working relationship with off-site Reservations, Functions & Events teams• Monitoring & managing guest feedback

• Weekly forecasting & rostering in line with set budgets & desired wage percentage• Beverage menu, design & costing performing ain line with set KPI & GP targets• Organisation & execution of marketing events• General security management & venue compliance• Staff management, recruitment, training & performance• Consolidation & refinement of training documents, onboarding processes, improving lines of communication, processes & procedures• General reporting• Venue presentation

• Management of floor service, kitchen service & bar service across a large- volume, multifaceted venue w/ 1500-person capacity & 6 departments• Maintaining a close working relationship w/ Reservations, Functions & Events teams• In-venue & external group training schedules, staff attendance & performance• Creating & implementing measurable staff reward programs• General security management & compliance• General management of daily product, service standards & SOS• General staff management, recruitment, training & performance• Company & venue processes & procedures• Staff allocation & basic wage management• General venue operation• General kitchen operation• Daily reporting